Sundas Younas
System Support Engineer
Nyiregyhaza,Hungary
Summary
System Support Engineer with 1.5 years of experience in troubleshooting hardware and software issues, providing technical support, and ensuring smooth system operations. Skilled in system maintenance, user support, and resolving technical problems efficiently. Strong communicator with a focus on minimizing downtime and optimizing performance.
Overview
2
2
Certifications
2
2
Languages
Work History
System Support Engineer
TylexTech
3 2023 - 8 2024
- Office 365 administration
- Azure AD administration
- Support queries resolution
- Configuring active directory on-prem and azure
- Working with group policies, permissions
- Install, configure, and update operating systems, software applications
- Provide technical support to end-users, troubleshooting issues with hardware, software, and network connectivity
- Maintain accurate and up-to-date documentation of system configurations, procedures, and troubleshooting guides
- Silent deployment of software on clients
- Working with Printer redirection
- Data validation, Documentation, Email handling
Education
Bachelor’s Degree - Software Engineering
University of Okara
Okara Punjab Pakistan 04.2001 -
Skills
System installation, configuration, and maintenance
Troubleshooting software and hardware issues
Supporting network infrastructure and server environments
Strong communication and problem-solving skills
Experience with ticketing systems and IT support
Academicsandcertifications
- Bachelor’s degree, Computer Sciences
- Azure Fundamentals Certified
- Kaspersky Endpoint Security and Management
- Azure Network Engineer Associate Certified
- SentinelOne Fundamentals
Certification
Azure Network Engineer Associate Certified
Timeline
Bachelor’s Degree - Software Engineering
University of Okara
04.2001 -
System Support Engineer
TylexTech
3 2023 - 8 2024