Susana Popu

• Managed hotel operations across major brands, including Hyatt, Hilton, and Marriott, ensuring brand compliance and operational excellence. Monitored key performance indicators, guest satisfaction, and operational metrics to identify opportunities and enhance performance. Developed and implemented employee training programmes focused on service excellence and operational best practices.
• Oversaw financial and operational management, including tax reporting, budgeting, performance analysis, daily accounting, accounts payable, and P&L management. Controlled labour, operational, and supply costs while optimising resources to support overall business objectives.

Developed HR policies that enhanced staff retention rates.

Managed key stakeholder relationships for smoother project completion.

Introduced effective cost control measures, reducing unnecessary expenditure.

• Directed housekeeping operations for a 95-room hotel and commercial laundry facility, ensuring exceptional cleanliness, operational efficiency, and compliance with brand and safety standards.
• Enhanced property cleanliness standards, leading to increased guest satisfaction scores and improved service quality ratings.
• Recruited, trained, and retained high-performing housekeeping teams, achieving employee turnover 30% below industry average while fostering a positive work environment.
• Achieved a 15% annual reduction in housekeeping and supply costs by optimizing inventory controls, strengthening purchasing practices, and eliminating unnecessary waste.
• Streamlined housekeeping processes and reinforced team accountability, resulting in increased operational consistency and performance.
• Led the Safety Committee, implementing proactive safety protocols, employee training, and accountability measures that significantly reduced workplace incidents and strengthened the hotel’s overall safety culture.

• Provided personalised, high-touch service to VIP and elite guests, anticipating needs and resolving concerns with discretion and professionalism to consistently exceed luxury service expectations.
• Inspected VIP suites and luxury accommodations, ensuring exceptional presentation and cleanliness aligned with premium brand standards.
• Collaborated with Engineering, Housekeeping, and Operations teams to identify and resolve deficiencies, enabling immediate service recovery and minimising guest impact.

• Managed project budgets, vendor relationships, and resource allocation to maximize efficiency, control costs, and ensure projects were delivered on time and within budget.
• Coordinated timelines with artists, vendors, and community partners to streamline project execution and ensure timely delivery of initiatives.
• Planned and executed gallery exhibitions, special events, and community programs, ensuring seamless delivery and strong audience engagement.
• Enhanced gallery visibility and audience engagement through strategic website management, email newsletters, and targeted digital marketing initiatives, resulting in a broader reach and improved audience interaction.

• Coordinated communication among clients, vendors, and project teams to ensure accurate information and timely deliverables for seamless project execution.
• Streamlined project files, records, and documentation to support project management and improve operational efficiency.
• Managed client billing and vendor orders for restoration projects, ensuring accurate transactions and timely project execution.
• Enhanced client relationships through responsive, reliable service, fostering trust and satisfaction.

• Coordinated exhibition logistics and event preparation, overseeing on-site operations for seamless execution of public programmes and cultural events, fostering community involvement and cultural enrichment.
• Assisted in planning, installing, and executing gallery exhibitions and producing fine art publications, contributing to enhanced visitor engagement and appreciation of the arts.
• Supported professional photography operations by preparing equipment, materials, and studio resources for projects and productions.
• Organised, maintained, and catalogued archival collections, ensuring accurate documentation and preservation of valuable materials for future research and reference.

• Provided strategic financial guidance to clients on investment opportunities, risk management, and banking solutions aligned with their financial objectives.
• Collaborated with financial analysts and banking teams to create tailored financial solutions, enhancing long-term client relationships.
• Expanded client portfolio through proactive relationship management and strategic promotion of banking products, driving client engagement.
• Conducted loan audits and financial reviews, ensuring accuracy and regulatory compliance while reinforcing adherence to internal policies.
• Processed financial transactions with a high degree of accuracy, confidentiality, and attention to detail.
• Coordinated executive travel, schedules, and administrative arrangements, supporting senior leadership with efficiency and discretion.