Szilvia Ugrai
Summary
An experienced professional with extensive experience in driving payroll operations across diverse industries and geographical locations. Proven track record of leading and mentoring high-performing teams, implementing process improvements, and enhancing operational efficiency through technology solutions. Demonstrates expertise in managing comprehensive payroll systems, ensuring compliance with regional regulations, and driving strategic projects to successful completion. Recognized for cultivating a culture of continuous development, agile project management, and fostering strong stakeholder relationships. Passionate about leveraging data analysis and strategic insights to support business objectives and operational excellence.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Senior Payroll Operations Manager
HSP Group
01.2023 - Current
- Led the payroll operations in a startup environment, overseeing a team of 12, which includes 9 global payroll associates and 3 managers, with direct reporting to the Head of Payroll Operations.
- Restructured the team within the first year, implementing improvement plans and fostering a culture of continuous development and mentorship.
- Played a key role in significant projects such as:
Automation of payroll processes.
Enhancement of treasury procedures.
Development of an internal knowledge base. - Enhanced departmental operational efficiency through strategic planning, process optimization, and leveraging technological solutions.
- Established a proactive and agile team culture, enabling rapid adaptation to and implementation of innovative payroll solutions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Payroll Supervisor
Flowserve Corporation
08.2022 - 01.2023
- Manage and oversee the French, African, and Hungarian payroll teams, ensuring compliance with regional regulations and corporate standards
- Successfully implemented the French payroll system with a new provider, enhancing efficiency and accuracy in payroll processing
- Directly report to the EMEA Payroll Manager, providing strategic insights and updates on payroll operations across multiple regions
- Collaborate with cross-functional teams to align payroll operations with broader business objectives, facilitating seamless integration of payroll systems such as Workday
- Spearhead process improvements and technology adoption, driving operational excellence in payroll management across diverse geographical locations.
Payroll Transition Specialist
Cloudpay Implementation
04.2021 - 08.2022
- Validated payroll calculations for over 4,000 employees.
- Strengthened new payroll deployments through comprehensive documentation of process parameters.
- Enhanced platform proficiency by conducting training for clients and service partners, focusing on data validation error resolution.
- Met client needs by customizing pay codes and GL mappings, achieving high satisfaction levels.
- Transitioned projects seamlessly to the Regional Operations team using effective techniques and methodologies.
- Drove strategic and operational excellence by empowering the team with CloudPay solutions.
- Fostered strong client relationships by ensuring successful onboarding and maximizing product utilization.
Global Service Advisor
Cloudpay Operation
08.2020 - 04.2021
- Resolved customer inquiries, enhancing client satisfaction.
- Ensured accurate employee payments for over 1500 employees by aligning payroll with company standards.
- Utilized KPIs and payroll reports for in-depth business analysis with clients.
- Ensured timely statutory payments in compliance with regulations.
- Conducted monthly and quarterly briefings on SLAs/KPIs and global payroll as the account manager for key clients.
Customer Service Representative
AERO DRIVE CAR RENTAL
05.2019 - 12.2019
- Acquired 100% customer satisfaction feedback from mystery shoppers and increased knowledge regarding car industry
- Slashed down project time from one day to one hour to revolutionize fleet check process
- Finalized rental and return transactions by representing on behalf of company
- Increased overall rental revenue by implementing selling and upselling premium rental techniques
- Leveraged strong communication and interpersonal skills to interact with internal stakeholders, such as marketing, administration, and fleet management.
Integration Assignment
ADP
01.2018 - 01.2019
- Arranged and hosted various training sessions to enhance team members' skills and overall performance
- Optimized business process management by partaking in day-to-day project management meetings
- Assisted in integrating Celergo model within ADP by serving as key member of pilot unit and promoted to full-time employee at ADP Barcelona afterward.
Client Account Manager
Celergo LLC (ADP)
01.2017 - 01.2019
- Assessed and conveyed payroll adjustments to clients and local payroll vendors
- Ensured accuracy in auditing local vendors' payroll calculations to prevent and avoid errors
- Built and nurtured mutually beneficial relationships with teams, partners, and stakeholders worldwide
- Scheduled recurring meetings with other client account managers while aiding as integral escalation point in 11 countries and EMEA team lead
- Assured high-quality and prompt delivery of global payroll from input to pay date by adhering to legal and statutory requirements, agreed company processes, and Service Level Agreements in collaboration with internal teams and partners throughout the globe
- Complied with set SLAs and metrics to process payroll-related transactions and manage overall operations
- Led continuous process improvement strategies to improve audit performance.
Restaurant Manager/Deli Supervisor
Carluccio's
01.2012 - 01.2014
- Created and managed budget for inventory and sales departments and functions, showing target company intends to meet
- Reviewed profit and loss statements and suggested process improvements to achieve targeted goals and objectives
- Coordinated in interviewing, hiring, and training team members, educating employees regarding company policies and sales guidelines, ultimately enhancing workplace productivity
- Utilized key problem-solving skills while answering queries and complaints from customers and employees
- Increased opportunities to attain sales goals by encouraging employees to run Deli
- Maximized sales and customer base by designing sales promotion events, innovative merchandising displays, and ongoing marketing strategies
- Monitored Benchmark Standards for routine PSN (HSE) regulatory control checks
- Received place in Company's Hall of Fame for producing £350K revenue in retail items within 12 weeks.
Education
Some College (No Degree) -
IBMI - International Business Management Institute
Budapest, BU 02.2021 - 03.2024
Bachelor of Science - Hotel Management & Administration
Budapest Business School
Budapest, BU 09.2007 - 07.2010
Some College (No Degree) -
Baboss Consulting Buro
Budapest, BU 04.2007 - 08.2007
Skills
Payslip
undefinedLanguages
Hungarian (Native)
English (Full Professional Proficiency)
English (Full Professional Proficiency)
Timeline
Senior Payroll Operations Manager
HSP Group
01.2023 - Current
Payroll Supervisor
Flowserve Corporation
08.2022 - 01.2023
Payroll Transition Specialist
Cloudpay Implementation
04.2021 - 08.2022
Some College (No Degree) -
IBMI - International Business Management Institute
02.2021 - 03.2024
Global Service Advisor
Cloudpay Operation
08.2020 - 04.2021
Customer Service Representative
AERO DRIVE CAR RENTAL
05.2019 - 12.2019
Integration Assignment
ADP
01.2018 - 01.2019
Client Account Manager
Celergo LLC (ADP)
01.2017 - 01.2019
Restaurant Manager/Deli Supervisor
Carluccio's
01.2012 - 01.2014
Bachelor of Science - Hotel Management & Administration
Budapest Business School
09.2007 - 07.2010
Some College (No Degree) -
Baboss Consulting Buro
04.2007 - 08.2007
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