Szofiána Dóra Patakfalvi
Oxfordshire ,OXF
Summary
Friendly, reliable hospitality professional with 9+ years’ UK hotel and guest-facing experience, including live‑in roles and supervisory responsibility. Confident working in fast-paced hotel environments, supporting reception, restaurant, bar, and guest services teams. Known for calm problem-solving and creating consistently positive guest experiences.
Overview
10
10
years of professional experience
Work History
Senior Waitress, Bartender & Shop Assistant
Heythrop Park Hotel
Cotswolds, United Kingdom
05.2023 - 12.2025
- Delivered consistent, friendly service to high volumes of hotel guests in a luxury resort environment
- Supported Front of House operations during peak periods, maintaining service standards under pressure
- Handled guest queries professionally, escalating issues where required to ensure satisfaction
- Managed bar service, cash handling, stock rotation, and presentation standards
- Assisted with hotel retail operations, visual merchandising, and guest engagement
Restaurant/Assistant Manager
Highland Drove Inn & Royal Oak Hotel
Cumbria, Lake District, United Kingdom
08.2021 - 09.2022
- Supported daily hotel and restaurant operations, ensuring smooth guest journeys from arrival to departure
- Managed reservations, guest seating, and service flow using Guestline and OpenTable
- Coordinated staff rotas, training, and onboarding of new team members
- Acted as first point of contact for guest feedback and problem resolution
- Worked closely with kitchen and management teams to maintain service quality
General Assistant / Supervisor / Waitress
Various Hotels & Restaurants
United Kingdom
02.2016 - 12.2020
- Provided Front of House support across hotels, pubs, and event venue
- Managed guest enquiries, bookings, and table allocations
- Assisted with event setup and service for private and corporate functions
- Supported stock checks and team coordination during busy services
Customer Consultant
Yorkshire Building Society
Oxford, United Kingdom
01.2023 - 05.2023
- Delivered professional, regulated customer service in a high‑trust environment
- Managed appointments, transactions, and customer queries using Teller and Q‑Flow systems
- Engaged in continuous professional development through Kallidus and LinkedIn Learning.
Call Operator
NHS 119 Vaccination / Test & Trace
Remote
01.2021 - 05.2021
- Handled high volumes of sensitive inbound calls with empathy and accuracy
- Maintained strict GDPR compliance across multiple systems
- Collaborated efficiently across multiple systems within a remote team environment.
Education
Food Safety & Hygiene - 2019
City & Guilds
WSET Wine & Spirit - 2020
NottsDerby Wine School
Emergency First Aid At Work - 2022
Nuco Training
Intuitive Life Coach - 2026
Befele Academia
Counseling Skills - 2023
Heart of Yorkshire Education Group
BA Studies (History & Literature) - 2014
Károli Gáspár University
HungarySkills
- Guest service and front-of-house support
- Calm and professional demeanor
- Organizational skills and attention to detail
- Guest communication & complaint handling
- Reservations & booking systems (Guestline, OpenTable)
- Cash handling & POS systems (EPOS, Lightspeed)
- Team support & new‑starter training
- Multicultural team environments
- Stock control & basic admin support
HOBBIES AND INTERESTS
Traveling (Cultures, Gastronomy)
Yoga, spiritual and natural remedies
Reading, Movies
Timeline
Senior Waitress, Bartender & Shop Assistant
Heythrop Park Hotel
05.2023 - 12.2025
Customer Consultant
Yorkshire Building Society
01.2023 - 05.2023
Restaurant/Assistant Manager
Highland Drove Inn & Royal Oak Hotel
08.2021 - 09.2022
Call Operator
NHS 119 Vaccination / Test & Trace
01.2021 - 05.2021
General Assistant / Supervisor / Waitress
Various Hotels & Restaurants
02.2016 - 12.2020
Food Safety & Hygiene - 2019
City & Guilds
WSET Wine & Spirit - 2020
NottsDerby Wine School
Emergency First Aid At Work - 2022
Nuco Training
Intuitive Life Coach - 2026
Befele Academia
Counseling Skills - 2023
Heart of Yorkshire Education Group
BA Studies (History & Literature) - 2014
Károli Gáspár University