Tabitha Nyawira Waweru
Budapest
Summary
Experienced HR Specialist with 5 years of experience in talent acquisition and operations. Adept at leading full-cycle recruitment, enhancing talent management strategies, with a focus on results and positive impact and a passion for technology and systems optimization. I am currently seeking to further my career as Talent Acquisition Operations Analyst at BlackRock.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Talent Acquisition Specialist
Tata Consultancy Services
09.2022 - Current
- Optimized recruitment process using an internal recruitment system from requisition to offer, ensuring accurate data and efficient document handling through daily administration. 98% of candidates joined on schedule monthly.
- Managed onboarding processes, ensuring all administrative tasks were completed efficiently and in compliance with policies.
- Developed a student-to-full-time hiring guide booklet to standardize hiring processes within the HR department, reducing administrative workload and improving consistency yearly.
Recruitment Specialist
Tata Consultancy Services
07.2021 - 09.2022
- Filled 99+ IT and customer service positions by utilizing a mix of sourcing channels, internal systems, and referral programs.
- Maintained strong relationships with hiring managers and vendors by providing weekly, timely updates on candidate statuses, ensuring transparency and reducing feedback delays by 30%.
- Managed immigration compliance, ensuring 100% SLA adherence in coordination with the travel team, while overseeing the collection of pre-employment documents.
English IT Customer Support Analyst
Tata Consultancy Services
09.2019 - 06.2021
- Troubleshooting and implementation of fixes for IT software and hardware issues, leading to 84% Customer complaint resolution rate.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical need
- Collaborated with other IT teams to implement technology fixes and enhancements, resulting in a 25% reduction in ServiceNow ticket creation by users.
Hr Talent Coordinator
Tata Consultancy Services
12.2017 - 12.2018
- Participated and Implemented in the development of business strategies to open 22 internship positions, contributing to a 50% full-time absorption rate for TCS Hungary in 2018.
- Managed Interns data system with timely work contract renewals & extensions ensuring compliance with legal requirements & improved HR process through system updates.
National Talent Director
AIESEC Ethiopia
07.2016 - 07.2017
- Company Overview: AIESEC is the largest youth-run organization providing students and recent graduates with internship or volunteer opportunities abroad with partner organizations.
- Increased leadership applications by 15% through implementation of HR strategies, Professional Development, and member retention initiatives. 2 members applied in the next term.
- Led a team of 20 HR staff members to plan, administer, and execute all HR policies and targets throughout the organization.
Education
Bachelor Of Arts - Political Science And Public Administration
Moi University
Kenya12.2015
Skills
- Leadership: Analytical thinking, Coordination, Customer and relationship management, Organization, Stakeholder management
- Digital skills: Active Directory, Internal CRM tools, MsOffice products, Service Now
- Communication: Customer service, Interpersonal communication, Presentation, Public speaking
- Competency-based interviewing
- Onboarding process management
Accomplishments
- 100% goal achievement of all 24 interns joining for the yearly summer internship program in 2023.
- Star of the Month ( March 2024) with 12 closures with a 100% acceptance ratio.
- Fast closure of 2 posistions within a week,
Certification
- Managing project Stakeholders - LinkedIn Learning
- Introduction to Lean Six Sigma - LinkedIn Learning
- Professional Scrum Master I (PSM I) - Scrum.Org
Additional Information
- English IT Customer Support Analyst -09/2019 -06/2021
- Team Leader (Backup) - current
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Senior Talent Acquisition Specialist
Tata Consultancy Services
09.2022 - Current
Recruitment Specialist
Tata Consultancy Services
07.2021 - 09.2022
English IT Customer Support Analyst
Tata Consultancy Services
09.2019 - 06.2021
Hr Talent Coordinator
Tata Consultancy Services
12.2017 - 12.2018
National Talent Director
AIESEC Ethiopia
07.2016 - 07.2017
Bachelor Of Arts - Political Science And Public Administration
Moi University
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