Tamás Balogh
Fraud Prevention Monitoring Agent
Debrecen
Summary
Fraud prevention professional with deep expertise in identifying and mitigating fraudulent activities. Proven track record in risk assessment, data analysis, and implementing effective prevention strategies. Strong collaborator with focus on team success and adapting to evolving challenges. Reliable and results-driven, excels in maintaining compliance and safeguarding assets.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Fraud Prevention Specialist
CIB Bank
03.2025 - Current
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Customer Service Representative
CIB Bank
10.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Receptionist
HOTEL JÁRJA
01.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Customer service representative
TRANSCOSMOS KFT
01.2023 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Used both English and Hungarian if needed
System Administrator
F. UND J. METALLBAU KFT
12.2021 - 12.2022
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Worked with users to determine areas of technology in need of improved usability.
Education
Master of Science - Programmer
University of Debrecen
04.2027
Érettségi - undefined
Brassai Sámuel Gimnázium és Műszaki Szakközépiskola, Debrecen
04.2023
Irodai informatika - undefined
Brassai Sámuel Gimnázium és Műszaki Szakközépiskola, Debrecen
06.2022
Skills
Critical thinking
Eredmények
Országos informatika verseny 2-, 2021-04
Timeline
Fraud Prevention Specialist
CIB Bank
03.2025 - Current
Customer Service Representative
CIB Bank
10.2024 - Current
Receptionist
HOTEL JÁRJA
01.2024 - 10.2024
Customer service representative
TRANSCOSMOS KFT
01.2023 - 12.2023
System Administrator
F. UND J. METALLBAU KFT
12.2021 - 12.2022
Érettségi - undefined
Brassai Sámuel Gimnázium és Műszaki Szakközépiskola, Debrecen
Irodai informatika - undefined
Brassai Sámuel Gimnázium és Műszaki Szakközépiskola, Debrecen
Master of Science - Programmer
University of Debrecen