Tamás Béni
Summary
A seasoned professional with extensive experience in business transformation, system development, automation and IT operation management.
Proven expertise in delivering impactful solutions in agile environment, leading cross-functional collaborations and driving digital innovation to achieve organizational goals.
Accomplished in stakeholder management, process optimization and end-to-end project delivery. Recognized through multiple awards for customer-centric performance and leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Digital Business Transformation Manager – Product Owner
BT Group plc
01.2022 - 01.2025
- Directed end-to-end discovery and prioritization of ~100 software development features, ensuring alignment with agile principles, business goals, and user needs to deliver market-ready products
- Collaborated with cross-functional teams, including design, UX research, and engineering, to define and prioritize features across web, desktop, and mobile channels
- Owned and managed product backlog, translating user feedback, market trends, and business objectives into actionable user stories and acceptance criteria
- Delivered transparent dashboards and performance metrics for stakeholders, providing clear visibility into project progress and product performance
- Championed feature presentations in stakeholder forums, securing approvals and fostering alignment to accelerate project outcomes
- Oversaw system implementation and integration efforts, ensuring products met business and financial performance targets while maintaining seamless user experience
- Supported all phases of product lifecycle, including release planning, user testing, training, and business-as-usual content management
- Key Achievement: Led product enhancements that improved operational efficiency, exceeded financial benefit targets, and contributed to scalable solutions across multiple platforms
Business Analyst – Automation Specialist
BT Group plc
01.2020 - 01.2022
- Collaborated with global teams to identify and maximize business value from BT's portfolio
- Extracted and analysed data to provide actionable insights, enabling informed decision-making
- Championed digital transformation by identifying automation opportunities and leading process optimization
- Worked with senior stakeholders to create and maintain roadmaps, ensuring alignment with high-level goals
- Delivered high-quality analytical reports to global business teams, supporting critical initiatives
- Key Achievement: Drove automation projects that enhanced operational efficiency and generated significant cost savings
Business Transformation Manager – Automations
BT Group plc
01.2018 - 01.2020
- Developed high-level automation designs for diverse products and processes, fostering digital innovation
- Proactively identified opportunities for automation through operational data analysis
- Collaborated with users to enhance workflows and implement sustainable improvements
- Key Achievement: Delivered automated solutions across multiple business areas, streamlining operations and increasing productivity
Escalation Team Manager
BT Group plc
01.2017 - 01.2018
- Managed a team of 10 escalation managers to maintain service levels and improve customer experience
- Allocated resources effectively and supported individual team development through coaching and feedback
- Represented BT in on-site customer meetings, ensuring seamless communication and issue resolution
- Key Achievement: Successfully enhanced team performance, resulting in improved customer satisfaction metrics
Major Incident Manager
BT Group plc
01.2015 - 01.2017
- Dedicated Incident Manager for high-profile customers across EMEA & APAC regions
- Managed escalations to VP level and oversaw jeopardy management for critical incidents
- Improved operational processes using ITIL and continuous improvement principles
- Conducted soft skill training sessions for operational teams
- Key Achievement: Reduced incident resolution times and improved customer confidence through process enhancements
2nd Line Network Engineer
BT Group plc
01.2014 - 01.2015
- Resolved advanced network-related issues for high-profile clients, demonstrating hands-on expertise with Cisco and Juniper systems
- Validated and resolved network incidents efficiently while managing high workloads
- Recognized as a Customer Champion for exceptional client service
Building Protection Specialist
Waldhoff GmbH
01.2013 - 12.2013
Sales Advisor & Stock Manager
Rainforest Café
London
01.2012 - 12.2012
Customer Representative
Ryanair
01.2011 - 12.2012
Education
Information Technology and Web Development -
University of Debrecen
Skills
- ITIL v4
- Agile methodology
- Process Improvement
- Jira
- Mural
- Resolve
- ServiceNow
- BMC Remedy
- MS Office Suite
- HTML, JavaScript, CSS
- Cisco and Juniper based network technologies
- Stakeholder Management
- Coaching & Team Development
Languages
English
Fluent
German
Intermediate
Italian
Elementary
Certification
ITIL v4
Agile Software Development
Continuous improvement
Accomplishments
Customer Champion Award 2020, 2021
Role Model Award 2019
‘Customer First Hero’ Award 2018
Timeline
Digital Business Transformation Manager – Product Owner
BT Group plc
01.2022 - 01.2025
Business Analyst – Automation Specialist
BT Group plc
01.2020 - 01.2022
Business Transformation Manager – Automations
BT Group plc
01.2018 - 01.2020
Escalation Team Manager
BT Group plc
01.2017 - 01.2018
Major Incident Manager
BT Group plc
01.2015 - 01.2017
2nd Line Network Engineer
BT Group plc
01.2014 - 01.2015
Building Protection Specialist
Waldhoff GmbH
01.2013 - 12.2013
Sales Advisor & Stock Manager
Rainforest Café
01.2012 - 12.2012
Customer Representative
Ryanair
01.2011 - 12.2012
Information Technology and Web Development -
University of Debrecen
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