Tibor Enyedi
IT Support Specialist
Kisujszallas,JN
Overview
6
6
years of professional experience
Work History
IT Support Specialist
SMR Automotive
08.2022 - Current
- Resolving and documenting IT incidents in Jira and ServiceNow (mainly Tier 1 and Tier 2 issues) to minimize production downtime.
- Fulfilling service requests (hardware, software, network settings... etc).
- Maintaining and replacing elements in the IT infrastructure of our organization ( for example: desktop computers, notebooks, mobile phones, Cisco network switches).
- Managing and monitoring company mobile devices with ManageEngine MDM.
- Writing documentations and guides for end users about how to use our internal IT solutions.
- Actively participating in the onboarding process of new coworkers by providing introductory trainings for them about our policies and internal IT processes.
- Creating users, security and distribution groups, and managing access rights to resources via active directory.
- Creating monitoring dashboards for network equipment (switches, printers, uninterruptible power supplies) by using Zabbix and Grafana.
- Writing and distributing various powershell scripts for tasks which can be automated.
- Managing software/operating system updates with the use of SCCM and Emco Remote Installer.
- Monitoring and mitigating security risks with the use of Nessus.
- Meeting the goals of our monthly and yearly KPI reports.
- Keeping in contact with both our local and global IT teams regarding our short and long term goals.
IT System Administrator
Túrkevei Polgármesteri Hivatal
09.2018 - 08.2022
- Managing and troubleshooting servers, desktop computers, printers.
- Managing access rights in active directory.
- Managing and maintaining hardware inventory.
- Troubleshooting software issues (mainly government software).
- Installing and managing a VoIP phone system.
- Optimizing software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Providing on-site support for end users regarding their technical issues with hardware, software and network connectivity.
- Configuring and managing OpenVPN for our remote users.
- Providing reports and documentations regarding our IT systems and processes to our IT security officer.
- Actively participating and supporting the elections and the election systems.
Education
Rendszergazda
Móricz Zsigmond Gimnázium
Kisujszallas, Hungary 04.2001 -
High School Diploma -
Ványai Ambrus Gimnázium
Túrkeve 04.2001 -
Timeline
IT Support Specialist
SMR Automotive
08.2022 - Current
IT System Administrator
Túrkevei Polgármesteri Hivatal
09.2018 - 08.2022
Rendszergazda
Móricz Zsigmond Gimnázium
04.2001 -
High School Diploma -
Ványai Ambrus Gimnázium
04.2001 -
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