Timea Nemeth
Summary
Highly proactive manager with 5 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
10
10
years of professional experience
Work History
Restaurant General Manager
Veganeeta Home
05.2019 - Current
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
Restaurant Waitress
Cafe Murano - Angela Hartnett's Italian Restaurant
03.2018 - 08.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Restaurant Waitress
The Ship Tavern
03.2017 - 03.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Waitress Supervisor
Azzurro Waterloo
07.2013 - 04.2017
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
Education
Opticianry
Teljeskörű Optikai Oktatási Kft.
Budapest, Hungary05.2013
High School Diploma -
Faller Jenő SZKI
Várpalota, Hungary05.2010
Skills
- Kitchen Oversight
- Equipment Maintenance
- Catering Services
- Staff Scheduling
- Customer Loyalty
- Anticipating Problems
- Menu Pricing and Writing
- Managing Reservations and Large Parties
- Managing Deliveries
- Chef Consultations
- Food Allergies
- Standardized Recipes
Timeline
Restaurant General Manager
Veganeeta Home
05.2019 - Current
Restaurant Waitress
Cafe Murano - Angela Hartnett's Italian Restaurant
03.2018 - 08.2019
Restaurant Waitress
The Ship Tavern
03.2017 - 03.2018
Waitress Supervisor
Azzurro Waterloo
07.2013 - 04.2017
Opticianry
Teljeskörű Optikai Oktatási Kft.
High School Diploma -
Faller Jenő SZKI
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