Tobi Joshua Ayotunde

• Client Servicing Operations
• Manual Data Integration for monthly reports
• Data Analysis, Pivots, Vlookups (Excel), Power Query
• Custody record keeping/KPI reporting
• Custody-Accounting Records offsetting
• Communication with internal and external team to resolve queries and deliver suitable resolutions
• Documentation/ SOPs
• Evaluate investment potential of companies with thorough assessments of historical data, operational activities and future objectives.
• Determine currency pricing of transaction location vs base location, broker margins and risk factors for active and proposed funds
• Collect data from other divisions(data sources) to support monthly and quarterly forecasts.
• Improve financial status by analyzing results, monitoring variances and recommending actions to management staff.
• Solve complex problems for senior leadership to execute on-time and under-budget processes.
• Create and maintain precise and accurate models and reports.
• Develop and deepen client relationships to cement profitable partnerships.
• Review monthly requisitions for accuracy and completeness, reconciled transactions and determined payment approval statuses.
• Help stakeholders make good choices by presenting information on general trends in different funds.
• Help clients make optimal decisions on amounts and timing of capitalization.
• Assisted companies(Blackrock,UBS,DB,Pfizer,JP Morgan) with choosing and timing investments for optimal results.
• Supported financial transactions and investment details by preparing supporting reports.
• Collect data and develop detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
• Consolidate financial data and materials for key Board meetings.

• MS Office for Data integration, presentation and storage
• Trained and supported end-users with software, hardware and network standards and use processes.
• Provided basic end-user troubleshooting and desktop support to non-technical internal users through desk side support services.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Patiently walked individuals through basic troubleshooting tasks.
• Compiled and accurately entered data for each customer encounter to record in system.
• Activated accounts for clients interested in new services.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured hardware, devices and software to set up work stations for employees.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Assisted with updating technical support best practices for use by team.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Maintained inventories and records of sales collaterals and closings.
• Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
• Supported users with software, hardware and network issues.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone

• Managing social Media presence.
• Monitoring messages with clients on EfarmersNG website and also potential clients on social media platforms.
• Introduction to Slack platform for internal team communication and process relays
• Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram.
• Engaged relevant influencers to build brand awareness.
• Increased customer engagement through social media.
• Communicated with followers to promptly respond to queries and monitor reviews.
• Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
• Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
• Curated and segmented editorial content to increase engagement and channel growth.
• Partnered with graphics platforms (like, Stock Photos) in creating content and promoting ad campaigns.
• Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
• Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.

• Satisfied project requirements and customer demands by creating high-quality layouts for manuals, newsletters, posters, id cards and brochures using CorelDraw and Microsoft office.
• Performed design, layout( templates, headers and footers, multi-column documents, tables and charts), and typesetting of publications, office forms and various other projects.
• Prepared sample layouts regarding several forms( CVs, Balance sheet, Business proposals, Letters and categories of cover letters.) for automation and reduction in cost of delivery.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Operated high-volume copiers, large and small laminators and binding machines to finalize School exam projects every session.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Database Management Fundamentals and Dry runs.

Data Analysis

Transact SQL

Joins

DDL,DML