Unwana Ikpoto

Was able to attract client to our platform, we gave them the best strategies as assisted them on gaining the full knowledge in trading on the online financial market.

• Met with clients, delivering presentations and educating on product and service features and offerings.
• Used vendor expertise to deliver educational content to sales team.
• Recruited and hired top-level talent to add value and expertise to sales department.
• Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
• Resolved customer issues quickly to close deals and boost client satisfaction.

• Developed and maintained spreadsheets used by consumer-related financial operations.
• Accepted and processed account payments.
• Improved operations through consistent hard work and dedication.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Maintained excellent attendance record, consistently arriving to work on time.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Monitored company inventory to keep stock levels and databases updated.
• Developed team communications and information for meetings.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

HR is recruitment, training, administering, and developing company policies.As the department of human resources in a company,We focus on the most crucial asset of the company- its employees and will manage and shadow the employee life-cycle.

• Processed employee claims involving performance issues and harassment.
• Motivated employees through special events and incentive programs.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.