Valeriia Vyrych
Budapest
Summary
- 7+ Experience of Customer Support
- Appropriate written and verbal communication skills with ability to communicate equally well technical and none-technical customers
- Capable of multi-tasking and able to work within challenging time frames
- Willing to work in multinational team
- Being able to work effectively as team member and independently
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
GE
11.2018 - Current
Technical Support Specialist
CPL Jobs Kft. (DXC Technology)
09.2016 - 11.2018
Waitress/Hostess
Azamara Club Cruises, Royal Caribbean Cooperation
03.2010 - 03.2012
Hostess in Five Star Restaurant on Princess Cruise
Princess Cruises, Carnival Cooperation
11.2008 - 02.2010
Education
Bachelor of Science - Philology, Computational Linguistic
Kharkiv Aircraft University
Ukraine06.2008
High School Diploma -
School № 15 Rivne
Ukraine06.2004
Skills
- Service Now, ITIL
- Windows 10,11
- LogMe In
- Office 365
- VPN, MyApps, Partner Service Edge
- Exchange, Outlook, Teams
- Active Directory
- MobileIron Ivanti
- Box Drive, Box Sync
- Scratch
Languages
Russian, Ukrainian
Native language
English
Advanced
C1
Spanish
Upper intermediate
B2
Hungarian
Intermediate
B1
Certification
* Windows 10: Advanced Troubleshooting for IT Support
* Building Rapport with Customers
* Office 365 for Administrators
* Crowd Management
Timeline
IT Service Desk Analyst
GE
11.2018 - Current
Technical Support Specialist
CPL Jobs Kft. (DXC Technology)
09.2016 - 11.2018
Waitress/Hostess
Azamara Club Cruises, Royal Caribbean Cooperation
03.2010 - 03.2012
Hostess in Five Star Restaurant on Princess Cruise
Princess Cruises, Carnival Cooperation
11.2008 - 02.2010
Bachelor of Science - Philology, Computational Linguistic
Kharkiv Aircraft University
High School Diploma -
School № 15 Rivne
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