Vasas Rajmond
Szigetszentmiklós
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Bartender
Sungarden Ayia Napa Hotel Cyprus
- 11.2012
Shelf Stacker
Kaufland
06.2016 - 01.2017
Customer Service Agent
CPL Jobs
02.2017 - 02.2019
- Provide first level support for software and hardware incidents and service requests for, Windows and Google environments via multiple channels (e.g. by telephone, email, chat, self service portal, ticketing application).
- represent the End Users’ needs and issues, escalate situations as required.
- Keep users informed on the status of their request and guide for their best satisfaction and productivity.
Shop Assistant
Tipico Gmbh.
03.2019 - 07.2020
- Store operation, serving guests, printing bet tickets, maintaining contact with customer service when a device had a failure
Service Desk Agent, Learning Specialist
Roche Services LTD.
09.2020 - 09.2023
- Provide first level support for software and hardware incidents and service requests for MAC, Windows and Google environments via multiple channels (e.g. by telephone, email, chat, self service portal, ticketing application).
- Represent the End Users’ needs and issues, escalate situations as required.
- Keep users informed on the status of their request and guide for their best satisfaction and productivity.
Shop Assistant
Pfeifer Gerd Ski Alm
11.2023 - 03.2024
- Sale,maintenance the Ski products, take care of customers.
Education
Graduation -
Szent Lőrinc Hospitality And Tourism College
Eger, Hungary 09.2009 - 05.2013
Logistics Manager OKJ -
Andrássy György Vocational Secondary School of Eco
Eger, Hungary 09.2013 - 05.2015
Skills
Customer-centric mindset
undefinedTimeline
Shop Assistant
Pfeifer Gerd Ski Alm
11.2023 - 03.2024
Service Desk Agent, Learning Specialist
Roche Services LTD.
09.2020 - 09.2023
Shop Assistant
Tipico Gmbh.
03.2019 - 07.2020
Customer Service Agent
CPL Jobs
02.2017 - 02.2019
Shelf Stacker
Kaufland
06.2016 - 01.2017
Logistics Manager OKJ -
Andrássy György Vocational Secondary School of Eco
09.2013 - 05.2015
Graduation -
Szent Lőrinc Hospitality And Tourism College
09.2009 - 05.2013
Bartender
Sungarden Ayia Napa Hotel Cyprus
- 11.2012
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