Summary
Overview
Work History
Education
Skills
Timeline
Generic
Vasas Rajmond

Vasas Rajmond

Szigetszentmiklós

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Bartender

Sungarden Ayia Napa Hotel Cyprus
- 11.2012

Shelf Stacker

Kaufland
06.2016 - 01.2017

Customer Service Agent

CPL Jobs
02.2017 - 02.2019
  • Provide first level support for software and hardware incidents and service requests for, Windows and Google environments via multiple channels (e.g. by telephone, email, chat, self service portal, ticketing application).
  • represent the End Users’ needs and issues, escalate situations as required.
  • Keep users informed on the status of their request and guide for their best satisfaction and productivity.

Shop Assistant

Tipico Gmbh.
03.2019 - 07.2020
  • Store operation, serving guests, printing bet tickets, maintaining contact with customer service when a device had a failure

Service Desk Agent, Learning Specialist

Roche Services LTD.
09.2020 - 09.2023
  • Provide first level support for software and hardware incidents and service requests for MAC, Windows and Google environments via multiple channels (e.g. by telephone, email, chat, self service portal, ticketing application).
  • Represent the End Users’ needs and issues, escalate situations as required.
  • Keep users informed on the status of their request and guide for their best satisfaction and productivity.

Shop Assistant

Pfeifer Gerd Ski Alm
11.2023 - 03.2024
  • Sale,maintenance the Ski products, take care of customers.

Education

Graduation -

Szent Lőrinc Hospitality And Tourism College
Eger, Hungary
09.2009 - 05.2013

Logistics Manager OKJ -

Andrássy György Vocational Secondary School of Eco
Eger, Hungary
09.2013 - 05.2015

Skills

Customer-centric mindset

  • Quality and a solution-oriented way of thinking
  • Strong communication skills
  • Teamwork
  • Timeline

    Shop Assistant

    Pfeifer Gerd Ski Alm
    11.2023 - 03.2024

    Service Desk Agent, Learning Specialist

    Roche Services LTD.
    09.2020 - 09.2023

    Shop Assistant

    Tipico Gmbh.
    03.2019 - 07.2020

    Customer Service Agent

    CPL Jobs
    02.2017 - 02.2019

    Shelf Stacker

    Kaufland
    06.2016 - 01.2017

    Logistics Manager OKJ -

    Andrássy György Vocational Secondary School of Eco
    09.2013 - 05.2015

    Graduation -

    Szent Lőrinc Hospitality And Tourism College
    09.2009 - 05.2013

    Bartender

    Sungarden Ayia Napa Hotel Cyprus
    - 11.2012
    Vasas Rajmond