DocuSign
Viktor Becz
Lean Six Sigma Master Black Belt, Consultant, Coach, Trainer, SSC/BSS Organizational Development
Varpalota
Summary
Experienced Lean Six Sigma Master Black Belt with a decade and a half of demonstrated history of working in the multinational environment (SSC/BSC), both in Telecom/IT and Chemical Industry. Skilled in Customer Support, Customer Service, Finance operations, Business Analytics, Data Science, Business Process Improvement, Inquiry to Order and Order to Cash processes, Contract Lifecycle management.
Adept at delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities.
Talented Six Sigma Trainer an Coach, focused on process improvement and on-time delivery of all projects. Possesses advanced knowledge of DocuSign, DocuSign e-signature, Salesforce, S4Hana, Adobe Products, and many more. Specializes in applying project budgeting and forecasting techniques to prevent unforeseen obstacles and produce reliable outcomes.
Detailed Process Manager with over 9 years of experience in change management, process improvement and efficiency within SSC/BSS and Telecom/Chemical industry. Innovated new processes and positive impacted process efficiency and quality. Outgoing personality proven to win over stakeholders and successfully promote new methodologies.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Supply Chain - Process Improvement Manager - Sales Operation & Global Contracts
Albemarle Corporation
03.2023 - Current
- Lead and support Process Improvements and Supply Chain global projects, and strategic roadmap initiatives in ITO - Inquiry To Order area
- Lead DocuSign deployment of DocuSign CLM, with integration to DocuSign e-signature and Salesforce
- Design and standardize the to be process of the Contract Lifecycle Management, to meet SOX, audit and compliance, and legal requirements
- Subject Matter Expert and Process Owner for DocuSign CLM
- Support Sales Operation and ITO Sales Organization by identifying, and leading process improvement initiatives
- Support/coach OTC Strategic and process Improvement projects
- Established a compliant Contract management process, for all the sales related contract management, to comply with the company's Sales Policy
- While kept a focus on having a standard solution, collaborated with the Global Business Units' Sales and product Management leadership, to develop and implement enhancements for their needs.
- Designed innovative solutions that addressed both immediate needs and long-term growth objectives while maintaining compliance with industry regulations and standards.
- Streamlined workflows for increased productivity through thorough analysis and optimization of existing processes.
- Collaborated with IT department on integration of new software and tools, optimizing processes for enhanced efficiency and effectiveness.
Supply Chain OTC Process Improvement Manager / IBO OTC Process Improvement Manager
Albemarle Corporation
09.2020 - 03.2023
- Leading the IBO Process Improvement Team of 11 people based in Hungary, US and China
- Providing SAP process expert support, and process improvement projects across the OTC process and across locations for all three Global Business Units
- Lead the strategic project portfolio roadmap for the OTC SAP enhancements
- Liaise with key stakeholders, and IT to collaborate in such enhancements
- Collaborated with cross-functional teams to develop and implement best practices for process improvement initiatives and SAP enhancements.
- Enhanced process efficiency by identifying bottlenecks and implementing targeted improvements.
- Conducted root cause analyses to pinpoint underlying issues affecting workflow efficiency and effectiveness.
- Trained staff on process improvement techniques, fostering a culture of continuous improvement within the Order to Cash Superuser Team.
- Collaborated with IT department on optimizing SAP S4 Hana processes for enhanced efficiency and effectiveness.
Senior Process Improvement Specialist - Lean Six Sigma Master Black Belt
Vodafone
03.2019 - 09.2020
- Leading, coordinating global and local financial and supply chain service improvement projects both high level and on detailed level, with the main focus of PTP and Cash Management organization
- Adherence to Continual Service Improvement by leading and coaching SixSigma+Lean Black and Green Belt projects
- Coordination, consulting and training of Yellow, Green and Black Belt candidates along with a centralized set of expectations to increase efficiency and value creation
- Mentoring an agile and lean way of working
- Promoting the SixSigma, Lean and Agile frameworks within the organization by training and mentoring on all management and employee levels
- Deploying key process improvement measures and reporting to ensure the quality and reduce the lead time of CPI initiatives to reach efficiency targets
- Mentored junior team members on the principles of process improvement, fostering the next generation of innovative problem solvers within the organization.
- Stakeholder management and business requirement mapping as a Business Partner for Supply Chain and Financial Service Units
- Enabling the standardization of E2E processes in financial areas for automation, Robotics and further optimization
- Conducted root cause analysis to diagnose issues in existing processes, enabling targeted improvements for maximum impact.
- Reduced operational costs with the identification and elimination of redundant tasks and inefficient processes.
- Delivering an understanding of Customer Experience to newcomers and Service Champions, and improve their interpersonal skills
- Championed Lean Six Sigma methodologies, driving company-wide adoption and fostering a culture of continuous improvement.
- Presented findings from process improvement initiatives to senior leadership, securing buy-in for necessary changes across the organization.
- Enhanced team performance by providing ongoing training, support, and guidance on best practices in process improvement.
- Designed custom training materials tailored to specific audience needs, fostering an environment conducive to learning and development.
VSS Partner Advisory Consultant - SSC and Process Advisory - LSS MBB
Vodafone
10.2015 - 03.2019
- Providing International Consultancy/Advisory services across Europe to:
- Vodafone Shared Services locations, including VSSB
- Vodafone Global Enterprise Locations & Clients
- Vodafone local markets
- Advisory Services included but not limited to:
- Organizational transformation, and its methodologies, such as skill-management, workload management, communication
- Performance management trainings
- KPI management, build, develop and setup for teams and management level, to support decision making
- Process improvement - Analysis & recommendation using 3D approach
- Developing, and deploying Brilliant Office methodology across Shared services and Local Markets
- Lean and Six Sigma training, Coaching and Mentoring
- Project Mentoring, Program Management
- Learning Development
- Lean & 6Sigma Program Rollout across 8 UK Operational Centers.
- Developed a non-linear statistical optimization solution for Manchester Service Desk teams, to maximize the effectiveness and efficiency through better shift plan, and coverage, extended with cross-skilling
- RPA Robotics opportunity identification and assessment
Infrastructure Services Delivery - Next Generation Delivery Transformation
IBM
01.2015 - 09.2015
- Lead and Support NextGen Delivery Transformation at Global level
- Lead and Support Global projects and Programs to achieve targets
- Act as a Global SME on various Lean methodologies
- Develop global training materials, and online courses on Organization Transformation
- Support Global DEEP program for Integrated Services
- Lead Diagnostic Factory Team in India, and act as a Functional Leader of the team
- Functional leader of a small Analytics/BI reporting team from India, remote People management responsibilities, including technical leadership
- Utilized data-driven decision-making processes to inform strategic planning efforts for future growth.
- Implemented rigorous performance metrics tracking systems, ensuring accountability across all business development activities.
Delivery Excellence Global Deployment (GDF/IST)
IBM
05.2014 - 04.2015
- Support Lean/GDF - Global Delivery Framework deployment across the globe
- Lead and support IST deployment across the globe
- Conduct trainings and quality gate reviews
- Improved global delivery processes by implementing efficient project management methodologies and streamlining communication channels across the GDF Project waves.
- Partnered with finance team and project sponsorship to develop accurate budget forecasts and ensure financial compliance within global delivery projects.
- Implemented risk mitigation strategies to minimize potential roadblocks in the global delivery process, resulting in fewer delays and issues.
- Established performance metrics and KPIs for effective evaluation of global delivery operations, leading to improved accountability and decision-making.
Program Manager, Delivery excellence, COE
IBM DSS Kft
11.2011 - 05.2014
- Support designated Service Delivery locations in GDF - Global Delivery Framework wave deployment
- Managed multiple strategic projects with numerous sub-projects or workstreams parallel, as per the yearly rollout plan.
- Support designated Service Delivery locations in GDF BAU activities, act as Subject Matter Expert, and primary contact for them
- Support designated Service Delivery locations in GDF Assessment preparations & Assessments
- Escalate to Global Leadership as required
- Consult with Delivery organization of GDF implementation
- Have regular interlock meetings at least twice a month with each location
- Organizing/conduct trainings for supported Service Delivery Organization based on their requirements
- Serve as a trusted advisor, who is responsive to our clients' business needs
- Deliver recommendations and solutions to clients
Mainframe System Operation - SO Delivery
IBM GS Kft
03.2000 - 03.2009
- Mainframe System Operation on Customer Environment:
- 2nd - Last level System Operating - Monitoring & Control
- Incident, Problem & Change management
- ISPF, TSO, OPC, TWS, JES2, JES3, OMEGAMON, MQ Series, DB2
- IPL, Monoplex, Paralell Sysplex, GDPS
- Shiftlead 2006 - 2009
- Service Contact Point - SPOC - Hapag Lloyd AG, FAG Kugelfischer, Nokia Siemens Networks 2001 - 2009
- Incident - Problem & Change management
- Shiftleader 2006-2009
- Shiftlead and deputy TL 2008-2009
Education
Bachelor of Science - Computer Sciences
University of The People
Pasadena 04.2015 - 01.2019
Bachelor of Science - Computer Science
University of The People
Pasadena 04.2015 - 01.2018
High School Diploma -
Jeno Faller High School
Varpalota, Hungary 04.1996 - 01.1998
Skills
Process Engineering/reengineering
Service Delivery
Lean Six Sigma
Operational excellence
Workflow optimization
Process mapping
Business process reengineering
Cross-functional team leadership
Value stream mapping
Continuous improvement
Decision-making and Problem-solving
Attention to detail
Analytical thinking
Certification
Lean Six Sigma Master Black Belt
Software
DocuSign e-signature
Salesforce
S4 Hana
Adobe Photoshop
Microsoft Excel / Word / PowerPoint
Celonis
RPA - Redwood, UIPATH
R language
Python
Hobbies
The artistic professions I have self-learned in the last decade:
- Calligraphy in several historical types, such as - Textura, Textura Quadrata, Fraktur, Uncial, Half-Uncial, Palmer Method. Successfully reproduced the famous movie prop called "Deed of contract" used in the Hobbit - An Unexpected Journey, which was originally done by the famous NZ calligrapher Daniel Reeves.
- Learned bookbinding from scratch
-Leatherwork and leathercraft, and now making pipe-smoking accessories, such as tobacco trays, pipe stands, but also purses, leather bags, cigar cases and many more.
- Pipemaking - Learned the pipemaking from scratch, working with Briar, making artistic smoking pipes
- Urushi - Learning the japanese lacquer craftmanship of the urushi lacquerware, by making urushi pipe tampers, tobacco trays, and urushi covered pipes with different techniques, such as - Kawari nuri, tsugaru-nuri, Maki-e, Rankaku, Raden
Timeline
Supply Chain - Process Improvement Manager - Sales Operation & Global Contracts
Albemarle Corporation
03.2023 - Current
Supply Chain OTC Process Improvement Manager / IBO OTC Process Improvement Manager
Albemarle Corporation
09.2020 - 03.2023
Senior Process Improvement Specialist - Lean Six Sigma Master Black Belt
Vodafone
03.2019 - 09.2020
VSS Partner Advisory Consultant - SSC and Process Advisory - LSS MBB
Vodafone
10.2015 - 03.2019
Bachelor of Science - Computer Sciences
University of The People
04.2015 - 01.2019
Bachelor of Science - Computer Science
University of The People
04.2015 - 01.2018
Infrastructure Services Delivery - Next Generation Delivery Transformation
IBM
01.2015 - 09.2015
Delivery Excellence Global Deployment (GDF/IST)
IBM
05.2014 - 04.2015
Program Manager, Delivery excellence, COE
IBM DSS Kft
11.2011 - 05.2014
Mainframe System Operation - SO Delivery
IBM GS Kft
03.2000 - 03.2009
High School Diploma -
Jeno Faller High School
04.1996 - 01.1998
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