Viktor Tőke
Senior Project Manager
Tolna
Summary
10+ years IT project management experience; Strong acumen with the ability to manage diverse range of stakeholder groups; Strong vendor management skills, from aligning on scope of services to managing vendor delivery responsibilities; Experience in various fields covering operations, delivery & transitions; Experience in leading functional & technical IT teams (both in person and virtual teams); Experience in waterfall and agile project delivery approaches
Overview
18
18
years of professional experience
3
3
Languages
Work History
Lead Deal Solution Manager and Senior Mainframe Solution Manager
Deutche Telekom TSI Hungary Kft.
06.2021 - Current
- Making sure that customer expectations are met through implementing tailored solutions for unique business challenges.
- Developed strong working relationships with vendors and suppliers, ensuring timely delivery of products and services essential to the successful implementation of client solutions.
- Led cross-functional teams in the successful design, development, and implementation of customized technology solutions.
- Facilitated regular status updates with key stakeholders to maintain alignment on objectives and progress tracking throughout projects lifecycles.
- Developed detailed project plans outlining scope, goals, deliverables, required resources, budgetary projections, and timelines to ensure a smooth execution process.
- Contributed to the establishment of organizational standards for solution development methodologies.
- Coordinated with technical teams to ensure solution designs were in alignment with clients requirements and overall technology strategy.
- Spearheaded the integration of innovative technologies into existing systems, resulting in improved overall performance and functionality to meet customer needs.
- Increased productivity by optimizing workflows and implementing best practices for solution management processes.
- Identified potential risks within projects and implemented mitigation strategies to minimize potential impacts on project timelines, budgets, and deliverables.
- Expedited project completion times with effective management of resources, budgets, and timelines.
- Contributed to company growth by securing repeat business from satisfied clients and facilitating referrals through excellent customer service practices.
- Collaborated with sales teams to identify new business opportunities, fostering strong partnerships for future growth.
- Maintained up-to-date knowledge of emerging technologies relevant to the field of solution management in order to provide clients with cutting-edge solutions that exceeded expectations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Implemented and maintained technology and software budget.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Managed life cycle replacement of hardware and software.
Senior Project Manager
DXC Technology (Former Hewlett Packard Enterprises)
10.2015 - Current
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared and submitted project invoices for review and approval.
- Maintained open communication by presenting regular updates on project status to customers.
- Facilitated workshops to collect project requirements and user feedback.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Presales Consultant, Delivery Solution Manager
IT Services Hungary Kft., Member of T-Systems
06.2014 - 10.2015
- Reduced time spent on proposal generation through effective use of templates, allowing more focus on customization for each client's needs.
- Supported sales team success by delivering technical expertise during client meetings and presentations.
- Enhanced customer satisfaction by conducting product demonstrations and providing tailored solutions to clients.
- Developed customized product configurations based on client requirements, ensuring optimal functionality.
- Increased win rate by developing compelling solution presentations that effectively showcased product capabilities.
- Collaborated with engineering teams to address complex technical challenges encountered during presales phase.
- Assisted in closing deals by addressing customer objections and demonstrating the value of proposed solutions.
- Streamlined proposal development process for improved efficiency, resulting in faster responses to RFPs.
- Presented technical presentations to clients to explain product features and benefits.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Wrote detailed technical documentation for company products.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
Team Leader, Mainframe&Linux
IT Services Hungary Kft., Member of T-Systems
01.2011 - 06.2014
- Lead a team of 60 people additionally to the previous productive position (Mainframe Spec.): classical team lead roles and responsibilties like allocation of resources (shift-planning, holiday planning, deputy planning), cost planing, recruitment,
- Outsourcing experience: Transition management; participation in prepartion of business case, organize transition including the execution from CMO to FMO
- Cost center responsibilty; Preparation of monthly invoicing, follow-up invoicing; Ensure fulfilling SLAs and take corrective steps if needed; Prepare reports for management including KPIs, changes&incidents, productivity.
- Keep the continuous relationship with German partners (negotiate Delivery Agreements, follow-up Purchase Orders,first level of escalation matrix)
- Motivate team members in a fast changing environment; Set personal targets and development plans for team members; Provide continuous feedback; Mentoring of less experienced employees and follow-up the learning process; Elaborate the Mainframe Academy concept including detailed feasibilty study; Ramp-up a new mainframe location in Pécs
Project Manager, Disaster Recovery Tests
IT Services Hungary Kft., Member of T-Systems
08.2012 - 04.2014
- Beside the daily team leader and productive tasks I took the new role voluntary
- Coordinate the timing and process of D/R Test with T-Systems customers
- Define tasks related to D/R Test with involving all effected teams
- Coordinate the execution of tests as SPOC between client and affected teams; in case of emergency coordinate the recovery
- Analyze and report the tests
Mainframe Specialist
IT Services Hungary Kft., Member of T-Systems
01.2008 - 01.2014
- Cooperation with other Mainframe teams to develop and maintain high-level batch applications for internal and external customers
- Schedule, set and plan applications – apply configuration management principles to ensure a stable environment for customers
- Manage, plan, test and communicate changes on second level – provide accurate and promt solutions for application problems, incidents in order to keep SLAs
- Support and provide consultancy to the first level team
- Prepare reports as needed to the clients – provide assistance in case of planning changes and support customers with proactive feedbacks
Mainframe Operator
IBM DSS Kft.
01.2006 - 01.2008
- Monitor batch processes, make changes according to the process documentation
- First level support for different clients
- Manage foreign clients, build effective relations, make recommendations for changes
Education
ITIL V3 Foundation Training -
Dale Carnegie Hungary Training on Leadership Excellence, Modul 1&2 - undefined
University of Pecs, Faculty of Economics -
University of Veszprem, Faculty of Economics, Specials in Technical Management - undefined
I. Bela Technical Secondary School, Final exam in Informatics - undefined
Skills
Project Management
Risk Management
Project tracking
Project Planning
Document Management
Meeting facilitation
Requirements Gathering
Cross-Functional Collaboration
Budgeting and forecasting
Customer relations specialist
Staff Management
Team Leadership
Stakeholder Relations
Work Planning and Prioritization
Team Collaboration
Other
Driving license, Type B
Timeline
Lead Deal Solution Manager and Senior Mainframe Solution Manager
Deutche Telekom TSI Hungary Kft.
06.2021 - Current
Senior Project Manager
DXC Technology (Former Hewlett Packard Enterprises)
10.2015 - Current
Presales Consultant, Delivery Solution Manager
IT Services Hungary Kft., Member of T-Systems
06.2014 - 10.2015
Project Manager, Disaster Recovery Tests
IT Services Hungary Kft., Member of T-Systems
08.2012 - 04.2014
Team Leader, Mainframe&Linux
IT Services Hungary Kft., Member of T-Systems
01.2011 - 06.2014
Mainframe Specialist
IT Services Hungary Kft., Member of T-Systems
01.2008 - 01.2014
Mainframe Operator
IBM DSS Kft.
01.2006 - 01.2008
ITIL V3 Foundation Training -
Dale Carnegie Hungary Training on Leadership Excellence, Modul 1&2 - undefined
University of Pecs, Faculty of Economics -
University of Veszprem, Faculty of Economics, Specials in Technical Management - undefined
I. Bela Technical Secondary School, Final exam in Informatics - undefined
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