Viktória Mészáros
Operational Supervisor
Budapest
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Operation Supervisor
COVALEN
07.2023 - 04.2024
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Operational Support Lead
TBST
07.2022 - 07.2023
- Improved operational efficiency by streamlining processes and implementing new systems for better task management.
- Played a crucial role in onboarding new employees by providing comprehensive training materials and serving as a mentor throughout their initial employment period.
- Evaluated customer needs and feedback to drive product and service improvements.
- Streamlined document workflow processes resulting in reduced turnaround times for critical reports.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collaborated with cross-functional teams to drive process improvements and achieve greater efficiency in daily operations.
- Gathered, organized and input information into digital database.
- Provided critical support during peak periods, assisting with tasks such as data analysis, report generation, and problem resolution.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
Senior Customer Service Representative
TBST
02.2022 - 07.2022
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional service quality.
- Promptly responded to inquiries and requests from prospective customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Maintained up-to-date knowledge of industry trends and best practices to consistently deliver top-notch customer service.
Customer Service Representative
TBST
03.2021 - 02.2022
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
NÜ-DENMARK
10.2019 - 02.2021
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Associate
HUNGARIAN FOLK ART KFT
03.2018 - 08.2019
- Developed strong rapport with customers and created positive impression of business.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Store Manager
CCC HUNGARY SHOES KFT
02.2017 - 09.2017
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Consumer Protection Offcer -
Fogyasztóvédelmi Referens Képző Központ
05.2022 - 05.2022
Arabic Language And Culture -
Eötvös Loránd Tudományegyetem
09.2017 - 05.2018
Liberal Arts -
Eszterházy Károly Egyetem
09.2014 - 05.2015
High School Diploma - Art
Avasi Gimnázium
09.2010 - 05.2014
Skills
Attention to Detail
Process Improvement
Data Analysis
Teamwork and Collaboration
Operations Management
Staff Development
Process Monitoring and Improvement
Multitasking Abilities
Complex Problem-Solving
Goal-Oriented
Timeline
Customer Service Operation Supervisor
COVALEN
07.2023 - 04.2024
Operational Support Lead
TBST
07.2022 - 07.2023
Consumer Protection Offcer -
Fogyasztóvédelmi Referens Képző Központ
05.2022 - 05.2022
Senior Customer Service Representative
TBST
02.2022 - 07.2022
Customer Service Representative
TBST
03.2021 - 02.2022
Sales Associate
NÜ-DENMARK
10.2019 - 02.2021
Sales Associate
HUNGARIAN FOLK ART KFT
03.2018 - 08.2019
Arabic Language And Culture -
Eötvös Loránd Tudományegyetem
09.2017 - 05.2018
Store Manager
CCC HUNGARY SHOES KFT
02.2017 - 09.2017
Liberal Arts -
Eszterházy Károly Egyetem
09.2014 - 05.2015
High School Diploma - Art
Avasi Gimnázium
09.2010 - 05.2014