Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Vincent Samuel Melgarejo León

Vincent Samuel Melgarejo León

Budapest,Pest

Summary

I am a passionate and dedicated professional who strives to provide excellent service and support to both internal and external clients. My field of expertise is employee relations and data management. I currently work as a Senior Human Resources Advisor at _VOIS, a global organization that offers business services to Vodafone and its partners.

In my role at _VOIS, I provide advice and transactional service to all managers and employees, based on written HR policies and processes, for the Spanish market. I also manage internal and external organizational changes, such as new positions, work location changes, vacancies, and certificates of employment. Additionally, I assist with end-to-end processes, such as payroll, maternity, leaver, and income tax declarations. I use various systems and tools, such as EIC, SAP, SuccessFactors, and Microsoft Office, to register and maintain data accurately and securely. I also communicate effectively with customers in both English and Spanish, via email, phone, and ticketing system (ServiceNow).

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Senior Human Resources Advisor

_VOIS
Budapest
07.2024 - Current
  • Facilitated organizational changes, including promotions and line manager transitions.
  • Generated and analyzed organizational reports to support strategic decision-making.
  • Participated in various projects aimed at enhancing operational efficiency.
  • Participated in implementation of AI-driven communication channels to improve employee engagement.
  • Provided administrative support and effectively resolved employee queries.
  • Led meetings focused on the distribution and improvement of team tasks.

Experienced Human Resources Advisor

_VOIS
Budapest
07.2023 - 07.2024
  • Company Overview: a global organization that offers business services to Vodafone and its partners
  • Performing Quality Check reviews
  • Providing advice / transactional service to all managers and employees, based on written HR policies and processes to Spanish market
  • Managing internal and external Organisational changes as new positions, work location change, vacancies
  • Registering data in appropriate systems as EIC, SAP, Success factors
  • Creating certificates of employment
  • Providing assistance for certain end-to-end processes as payroll process, maternity process, leaver process, collection of documents in connection to income tax declarations of the employees
  • A global organization that offers business services to Vodafone and its partners

Human Resources Advisor

_VOIS
Budapest
05.2022 - 07.2023
  • Company Overview: a global organization that offers business services to Vodafone and its partners
  • Providing advice / transactional service to all managers and employees, based on written HR policies and processes to Spanish market
  • Managing internal and external Organizational changes as new positions, work location change, vacancies
  • Registering data in appropriate systems as EIC, SAP, Success factors
  • Creating certificates of employment
  • Providing assistance for certain end-to-end processes as payroll process, maternity process, leaver process, collection of documents in connection to income tax declarations of the employees
  • A global organization that offers business services to Vodafone and its partners

Senior Info Security Analyst

Citibank Europe PLC.
Budapest
10.2018 - 05.2022
  • Managed employees data in different banking systems under security policies
  • Managed projects as systems migrations from different markets ( LAC, EMEA, NAM, APAC)
  • Provided customer service in English and Spanish language for employees regarding via E-mail, phone and ticketing system (ServiceNow)

Info Security Analyst

SwiconGroup
Budapest
01.2018 - 09.2018
  • Managed employees data in different banking systems for Citibank
  • Administrated application's guides in order to keep the processes up to date
  • Provided multilingual customer service to employees from different markets (LAC, EMEA, APAC, NAM)

Customer Service Representative

TeleDirekt
Budapest
02.2017 - 01.2018
  • Managed flight and hotel reservations (booking process, flight changes, cancellations)
  • Handled incoming/Outbound calls providing customer services for guests and passengers
  • Back office activity ( E-mail management, customer data management, request campaign based reports)

Customer Service Representative

TeleDirekt
Budapest
07.2016 - 01.2018
  • Managed flight and hotel reservations (booking process, flight changes, cancellations)
  • Handled incoming/Outbound calls providing customer services for guests and passengers
  • Back office activity ( E-mail management, customer data management, request campaign based reports)

Education

Advertising and Public Relations -

Universidad Euro Hispanoamericana
Xalapa, Veracruz
07.2009 - 07.2013

Skills

  • Human resources
  • Emotional Intelligence
  • Business management and organization
  • Customer Service
  • Diversity & Diversity
  • Microsoft Office
  • Agile Project Management with Microsoft Project
  • HR Consulting
  • Interviewing


Languages

Spanish
Native
English
Fluent
Hungarian
Beginner
German
Beginner

Certification

  • Streamlining Your Work with Microsoft Copilot (LinkedIn, Issued Nov 2024)
    Skills: Generative AI, AI Productivity.
  • Fostering a Growth Mindset in the Age of AI (Skillsoft, Issued Jun 2024)
    Credential ID: 9292671
    Skills: Artificial Intelligence (AI).
  • Generative AI and Its Impact to Everyday Business (Skillsoft, Issued May 2024)
    Credential ID: 8769220
    Skills: Artificial Intelligence (AI).
  • Leveraging AI as a Team Member (Skillsoft, Issued May 2024)
    Credential ID: 9186119
    Skills: Artificial Intelligence (AI).
  • Public Relations & Advertising (Skillsoft, Issued Apr 2024)
    Credential ID: 8400128.
  • Transforming Talent Management (Skillsoft, Issued Apr 2024)
    Credential ID: 8680006.
  • Hungarian for Spanish Speakers (Cervantes Intézet, Issued Mar 2024)
    Skills: Hungarian.
  • Adaptive Leadership (Skillsoft, Issued Feb 2024)
    Credential ID: 7907264.
  • Managing and Supporting Others (Skillsoft, Issued Feb 2024)
    Credential ID: 7846284
    Skills: Emotional Intelligence.
  • Speexx German CEFR Level A1 (Speexx, Issued Feb 2024)
    Skills: German.
  • Managing Tasks (Skillsoft, Issued Jan 2024)
    Credential ID: 7443637
    Skills: Business Management and Organization.
  • Product Management: Create a Go-to-Market Plan (Skillsoft, Issued Jan 2024)
    Credential ID: 7233265
    Skills: Business Management and Organization.
  • Understanding Emotions (Skillsoft, Issued Jan 2024)
    Credential ID: 7251640
    Skills: Emotional Intelligence.
  • Product Management: An Overview (Skillsoft, Issued Nov 2023)
    Credential ID: 6525029.
  • Product Management: Building a Product Roadmap and Agile Product Management (Skillsoft, Issued Nov 2023)
    Credential ID: 6586657
    Skills: Business Management and Organization.
  • Product Management: Building a Product Strategy (Skillsoft, Issued Nov 2023)
    Credential ID: 6527425
    Skills: Gestión de productos.
  • Product Management: Competitive and Market Analytics for Product Managers (Skillsoft, Issued Nov 2023)
    Credential ID: 6643913
    Skills: Business Management and Organization.
  • Product Management: Metrics for Product Managers (Skillsoft, Issued Nov 2023)
    Credential ID: 6533724.
  • Agile Project Management with Microsoft Project (Project Management Institute, Issued Feb 2023)
    Credential ID: #4101
    Skills: Microsoft Project, Agile.
  • Applied AI for Human Resources (LinkedIn, Issued Feb 2023)
    Credential ID: AWRrlmRS5TbpmN_uf3XI75dVOYsC
    Skills: Artificial Intelligence (AI), Artificial Intelligence for Business, Human Resources (HR).
  • Diversity, Inclusion, and Belonging (LinkedIn, Issued Jan 2023)
    Credential ID: AY1ZGifO0nTFaCZqZ9eAI3w0Cll8
    Skills: Diversity & Inclusion.
  • Recursos Humanos: Como entrevistar aspirantes (LinkedIn, Issued Jan 2023)
    Credential ID: AUnZodHbhGrSU0fuCyL5GgD3p1yP
    Skills: Interviewing.
  • Coding Challenge Certificate (Code Institute, Issued Dec 2022).

Timeline

Senior Human Resources Advisor

_VOIS
07.2024 - Current

Experienced Human Resources Advisor

_VOIS
07.2023 - 07.2024

Human Resources Advisor

_VOIS
05.2022 - 07.2023

Senior Info Security Analyst

Citibank Europe PLC.
10.2018 - 05.2022

Info Security Analyst

SwiconGroup
01.2018 - 09.2018

Customer Service Representative

TeleDirekt
02.2017 - 01.2018

Customer Service Representative

TeleDirekt
07.2016 - 01.2018

Advertising and Public Relations -

Universidad Euro Hispanoamericana
07.2009 - 07.2013
Vincent Samuel Melgarejo León