I am a passionate and dedicated professional who strives to provide excellent service and support to both internal and external clients. My field of expertise is employee relations and data management. I currently work as a Senior Human Resources Advisor at _VOIS, a global organization that offers business services to Vodafone and its partners.
In my role at _VOIS, I provide advice and transactional service to all managers and employees, based on written HR policies and processes, for the Spanish market. I also manage internal and external organizational changes, such as new positions, work location changes, vacancies, and certificates of employment. Additionally, I assist with end-to-end processes, such as payroll, maternity, leaver, and income tax declarations. I use various systems and tools, such as EIC, SAP, SuccessFactors, and Microsoft Office, to register and maintain data accurately and securely. I also communicate effectively with customers in both English and Spanish, via email, phone, and ticketing system (ServiceNow).