Vivien Vörös
Logistics & Customer Service Specialist
Budapest
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Logistics & Customer Service Specialist
TotalEnergies Marketing Hungary Kft.
Budaors
07.2022 - Current
- Order registration in SAP, stock monitoring,delivery note creation and forwarding to warehouse. Compliance with delivery dates. Indirect coordination of transport organization.
- Written confirmation of customer orders, active communication with customer if there is stock shortage or financial problem.
- Contact with subcontractors, close cooperation with the Finance and Sales Departments.
- Invoicing
- Consider customer complaints. Manage the related return processes and the preparation of debit, credit, and cancellation invoices.
- Developing the penetration of E-LUB
- Follow up of the marketing stocks
- Active participation in the end-month correction of administrative errors for closing period
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations
Accountant Assistant
Bergmann Könyvelőiroda KFT.
Budapest
07.2021 - 09.2021
- Bank accounting for various companies
Travel Expert
Invia.hu Kft
Budapest
06.2021 - 07.2021
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Updated and maintained customer databases to increase customer retention.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Logistics Specialist
Fibrotermica Hungary Kft
Nyirád
03.2020 - 09.2020
- Managed returns, exchanges and refunds in accordance with store policy.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Monitored outbound freight operations to establish timely delivery of packages.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Managed inventory levels to verify availability of stock for customer orders.
- Recording and confirming orders
Intern
Fibrotermica Hungary Kft
Nyirád
02.2019 - 09.2019
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Gained knowledge of accounting principles and standards and general business practices to evaluate financial data and transactions.
- Systematization and registration of invoices in the SAP system
- Cash, bank accounting
- Recording and confirming orders
- Managed loading and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Education
Bachelor of Economics - Economist in Commerce And Marketing (Logistics)
Budapest Business School
Budapest, Hungary 09.2020 - 06.2023
Vocational Training in Higher Education - Business Administration And Management
University of Pannonia
Veszprém, Hungary 09.2017 - 01.2020
Skills
SAP
Timeline
Logistics & Customer Service Specialist
TotalEnergies Marketing Hungary Kft.
07.2022 - Current
Accountant Assistant
Bergmann Könyvelőiroda KFT.
07.2021 - 09.2021
Travel Expert
Invia.hu Kft
06.2021 - 07.2021
Bachelor of Economics - Economist in Commerce And Marketing (Logistics)
Budapest Business School
09.2020 - 06.2023
Logistics Specialist
Fibrotermica Hungary Kft
03.2020 - 09.2020
Intern
Fibrotermica Hungary Kft
02.2019 - 09.2019
Vocational Training in Higher Education - Business Administration And Management
University of Pannonia
09.2017 - 01.2020
Similar Profiles
Gyongyi Szabone NemesGyongyi Szabone Nemes
Mainframe System Programmer: IBM CICS TS and MQ at IBM DSS Kft&Kyndryl Hungary Kft.Mainframe System Programmer: IBM CICS TS and MQ at IBM DSS Kft&Kyndryl Hungary Kft.
Balázs OrbánBalázs Orbán
Finance Manager at Iyuno Hungary Kft.Finance Manager at Iyuno Hungary Kft.
Krisztina FogasKrisztina Fogas
Procurement Specialist at Deutsche Telekom TSI Hungary Kft.Procurement Specialist at Deutsche Telekom TSI Hungary Kft.