Xiaoxuan Ma

CQE (Aug 2022 - Jan 2023)

• Customer Complaint Tracking: Recorded the cause of each complaint, closure timeliness, and containment actions.
• Managed Sorting and Rework Records: Oversaw the sorting and rework records related to customer complaints, ensuring accurate documentation and timely resolution.
• Tracked Quality Costs: Monitored and tracked quality-related costs,collaborating with third parties to process bill payments efficiently.
• Assisted with Warehouse Processing: Supported the processing of non-confirming goods in the warehouse, coordinating eff orts to ensure proper handling and reporting.

SQE (Feb 2023- Jun 2023)

• Identified Incoming Material Issues: Monitored and identified issues with incoming materials in PPE and EB401 on-site, working closely with suppliers to scope risks and implement containment actions.
• Executed Corrective Action Plans: Followed up on corrective action plans to ensure timely resolution of identified issues and continuous improvement.
• Facilitated PPAP and Process Audits: Assisted in the preparation of relevant audit documentation and conducting on-site supplier audits.