Zain Asif
Budapest
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving end user technical problems at the earliest.
Overview
4
4
years of professional experience
Work History
IT Service Desk Analyst
Getronics
06.2023 - 02.2024
- Supported AGS, Intersnack and KP snacks clients in German and English language 24/7 including weekends.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Reduced wait times for support by streamlining ticket management processes and prioritizing high-impact issues.
- Boosted first-call resolution rates by proactively researching common user issues and developing targeted solutions.
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to end users.
Office Management/Front Office
J.W. Marriott
02.2022 - 08.2022
- Managed guests' check-in and check-out processes, ensuring accurate invoicing, commission billing, and collections
- Worked closely with the reception team to maintain high standards of guest service and quality
- Ensured optimal communication and collaboration with other hotel employees to facilitate smooth operations
- Maintained efficient administration by paying invoices, organizing paperwork, and utilizing Excel to track deliveries, orders, etc
- Conducted meetings with suppliers in person and over the phone to ensure timely and efficient service delivery
- Proficient in the use of ASSD software to streamline administrative tasks and improve overall productivity.
Administrative Assistant
Zen job
08.2021 - 02.2022
- Demonstrated ability to work independently and as part of a team in a fast-paced retail environment
- Proficient in using inventory management software and tracking systems
- Developed effective communication and interpersonal skills through interactions with customers, colleagues, and suppliers
- Consistently achieved sales targets and contributed to increasing store revenue
- Fostered a strong commitment to safety protocols and maintained a clean, organized, and hazard-free workspace.
Customer Care
Vodafone
01.2020 - 07.2021
- Proficiently handling customer inquiries and concerns through phone calls with excellent communication skills
- Demonstrating ability to close cases effectively while providing professional and reliable service to customers
- Utilizing German language skills in responding to new and existing Vodafone customers, ensuring customer satisfaction
- Maintaining a positive and solution-oriented attitude towards customer inquiries, ensuring timely resolution.
Education
Bachelor of Science - Business Management
IBS Budapest
Budapest, Hungary06.2025
High School Diploma -
TH Wildau
Wildau, Germany08.2022
StudienKolleg (German Course) - German
TH Wildau
Wildau , Germany02.2020
High School Diploma -
Roots School System
Islamabad 09.2018
Skills
- Project Management
- Excellent Communication
- Customer Management
- Network Troubleshooting
- Microsoft Office Specialist (MOS) Expert
- Ticketing system proficiency
- Remote Support
- Incident Management
- Escalation management
- Service Desk Experience
- Technical Troubleshooting
- Call Center Operations
Languages
German
Advanced
C1
English
Proficient
C2
Urdu
Proficient
C2
Punjabi
Proficient
C2
Hindi
Proficient
C2
Arabic
Intermediate
B1
French
Beginner
A1
Timeline
IT Service Desk Analyst
Getronics
06.2023 - 02.2024
Office Management/Front Office
J.W. Marriott
02.2022 - 08.2022
Administrative Assistant
Zen job
08.2021 - 02.2022
Customer Care
Vodafone
01.2020 - 07.2021
Bachelor of Science - Business Management
IBS Budapest
High School Diploma -
TH Wildau
StudienKolleg (German Course) - German
TH Wildau
High School Diploma -
Roots School System
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