Zalán Oberle
Support Associate/ Support Associate Trainer/ Technical Support Specialist
Budapest, III.,BU
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Experienced in troubleshooting and in delivering effective help to customers either regarding retail or tech.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Technical Support Specialist
Supercharge KFT.
Budapest
08.2023 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Support Trainer
Wolt
Budapest
10.2022 - 08.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
- Produced training materials and gathered resources to equip crew members with learning opportunities.
Customer Support Associate
Wolt
Budapest, Budapest
09.2021 - 08.2023
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
Insurance Agent
Generali Group
Budapest, Pest
09.2020 - 03.2021
- Approached potential clients by using direct marketing mailings and phone contacts.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
Graduation - General High-school Studies, Electronics
Budapesti Műszaki Szakképzési Centrum Újpesti Két
Budapest IV. 09.2015 - 06.2020
BSC - Business And Managerial Economics
ELTE GTK
Budapest 04.2020 - Current
Skills
System Provisioning
Performance Optimization
Technical issues analysis
Account management
Ticket support system management
Issue troubleshooting
Technical Support
Complaint resolution
Customer service expert
Staff education and training
Timeline
Technical Support Specialist
Supercharge KFT.
08.2023 - Current
Support Trainer
Wolt
10.2022 - 08.2023
Customer Support Associate
Wolt
09.2021 - 08.2023
Insurance Agent
Generali Group
09.2020 - 03.2021
BSC - Business And Managerial Economics
ELTE GTK
04.2020 - Current
Graduation - General High-school Studies, Electronics
Budapesti Műszaki Szakképzési Centrum Újpesti Két
09.2015 - 06.2020