Zsak Krisztian

Apple environment:

- Macbook Pro 13,14,16” Intel i7/M1/M2

- JAMF (remote wipe, remote lock, device management, device history: installs, events, etc…)

- LAPS through JAMF Pro API

Windows environment:

- Azure AD (LAPS, PIM, remote wipe, etc…)

- Exchange (distribution list,

- Intune (MDM, remote wipe, remote lock, complete device management)

For both Mac and Windows environment:

- Zscaler

- Cisco AnyConnect

- M365

- Slack as default comm. channel

- Regular support for user issues

- Close and seamless teamwork with other departments

Atlassian / JIRA / Confluence:

- Creating / managing Knowledge Base, “who owns what”, etc…

- Prioritizing, escalating, transferring, moving, etc…

- Project management, application improvement

Everyday incidents:

- Gsuite workspace administration experience (Gsuite to Outlook augmentation)

- Collaborate with Professional Services, Support, and Engineering teams.

- Support administration and upgrades of IT management solutions.

- Perform asset management, and inventory management responsibilities.

- Provide friendly assistance to end users with dedication to quality.

- Work with hardware/software vendors for augmented support as needed.

- Fulfill end user requests to triage and resolve IT-related issues – e.g. laptop, VPN, software, security, printer, mobile phone, access requests, etc…

- Assist in planning and deployment of major desktop hardware/software upgrades and ensure change management procedures and methodologies are implemented and followed.

- Perform onboarding / exit onboard sessions for employees

- Maintains and administers computing environments, including computer hardware, systems software, applications software, and all configurations

- CRM usage

- Preparing CRM automation documentation for developers able to implement it

- HP and OKI multifunctional printer maintenance / toner change / setting up network

- Setting up weekly / monthly backup for various system(s) and applications

- Backup firewall to external device (stormshield)

- Using EntraPass – Kantech card / door handling software

- Setup of Hikvision security camera system

Customer Support:

- Help in e-payment related issues

- Help in eCommerce integration

- Disassembly of laptops, PCs, cleaning them, part replacement (storage, ram, gpu, various cooler, etc)

- Upgrading PCs, laptops (ram, storage, cpu, gpu, coolers, motherboard, etc…)

- Building completely new PC from scratch

- Guarantee service for inner employee’s equipments

Development:

- Bringing in new ideas such as new asset manager sw and installation of it

- Page development using HTML5, PHP, MySQL, API (FAQ for customers)

- Payment integration (WordLine Saferpay)

- Help in CRM development and contacting with developers and correlation with inner employees

- Creating WCS (Worst Case Scenario)

- Setting up Docker server for asset management application

- Configuring firewall exceptions for seamless work between different applications and services

• (ServiceNow)
• o Ticket handling according to SLA time-frame
• o Warranty handling of equipments such as laptops, chargers, etc…
• OpenVPN installation and cert updating, Check
• Following ITIL v3 v4
• Installing workstations through network image, preparing software environment, updating / upgrading existing software
• MS Office usage (Excel, Word, PowerPoint, Outlook, Exchange, O365)
• Using of SCCM: application collection, remote control, remote update, remote installation of package, package creation
• System imaging and maintenance: Microsoft Intune, SCCM (Windows), Install OS over network
• Exchange online distribution group, mail, shared mailbox configuration and handling
• AD user creation, user permissions,
• file permissions, group policies, according to the data owner’s acceptance
• adding new members to (and) creating new shared mailboxes, distribution groups according to the data owner’s acceptance
• O365 mail (both on-prem and cloud server) configuration
• Office Protection handling inbound anti-spam (both domain and sender)
• Security incident Spam, Phising and Virus proper handling (Sophos)
• Locating IP address of sender if needed (if link sent)

• Installing, configurating (and testing) printers (safe print, color/monochrome mode, paper size, changing toner and waste container) on server (display name, connection port) various manufacturers (HP, Canon, OKI, etc..) remote install saves time instead of local install
• Building, installing (from IMG with Acronis) and commission of workstations,
• making backup to keep it (on local server) X months (with Acronis) makes the preparation much easier for all IT employee
• Installing workstations through network image, preparing software environment, updating / upgrading existing software
• periphery problem handling (connection, driver update, device manager)
• OpenVPN installation and cert updating, Check Point Mobile VPN
• Solving network (and internet) problems through ISP tech-line / with user on phone
• Folder permission handling according to the data owner’s acceptance of the folder
• Updating/ upgrading and replacing hardware, building workstation physically, made custom build, cleaning hardware, re-applicating cooling paste
• Work with other IT departments e.g. Networking, Information Security, etc…
• Microsoft Teams (group and user handling too)