Ms Office
ZSOFIA DUROJAIYE HANCZ
Overview
21
21
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Office Manager
Kidlife Children Diagnostics And Psychology Ltd
11.2023 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated and organized 3 speakers and their audience of 100 people, ensuring timely execution and sales.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Life Coach
Self-employed
01.2021 - Current
- Guided 40+ individuals through their self-discovery, self-development journey to enhance their emotional and cognitive skills.
- Helped clients shifting their limiting beliefs and negative thought patterns that may have held them back, resulting in development of more positive and growth-oriented mindset.
- Helped clients gain a deeper understanding of themselves, including their strengths, weaknesses, values, and beliefs, resulting in self-awareness that is crucial for personal growth and transformation.
- Ran self-improvement sessions and dinners in small group setting
Substitute Teacher Assistant
American International School of Budapest
09.2019 - 01.2021
- Assisted teachers in different grades from Kindergarten through 5th grade with classroom management, document coordination and student support to maintain positive learning environment.
- Supported students learning primarily in classroom and also via zoom, as needed.
Maternity Leave
Budapest
09.2013 - 03.2019
Contract Support Manager
British Telecom, BT Americas
05.2011 - 09.2013
- Continued previous role with added responsibility of solely supporting Tetra Pack in Texas.
- Accomplished multiple tasks within established timeframes.
Contract Support Manager
British Telecom, BT
04.2008 - 04.2011
- Global, Budapest
- Managed over 100 Service Requests through their lifecycle, including client database administration for Texas-based customer
- Placed orders upon Customer approval and followed up on the progress through implementation of services
- Managed Access Cost Optimization project and created change control workflow for Service Requests
- Delivered external training events for clients on the Change Request System.
Customer Relationship Assistant
Fleetway Travel Plc
04.2006 - 12.2007
- Managed over 100 customer-requests a day regarding payments and travelling arrangements
- Created and dispatched approximately 30 travel documents per day for customers
Business Support Assistant
evosoft Hungary
01.2004 - 03.2006
- Provided support of bookkeeping services
- Handled event coordination and calendar management.
Education
Diploma - Personal Performance Coaching
The Coaching Academy
London 10.2021 - 05.2022
Life Coach Training -
Lemma Coaching
Budapest 10.2019 - 05.2020
Bachelor of Arts - German And Hungarian Languages
ELTE
Budapest 09.1999 - 05.2003
Skills
- Teamwork and Collaboration
Inclusive Mindset and Communication
Problem solving
Assertiveness
Dependable and Responsible
Certification
Specialism in Confidence Coaching by The Coaching Academy
Software
Canva
Google Suite
Additional Information
Driver's License B
Timeline
Office Manager
Kidlife Children Diagnostics And Psychology Ltd
11.2023 - Current
Specialism in Confidence Coaching by The Coaching Academy
02-2023
Specialism in Holistic Coaching by The Coaching Academy
03-2022
Diploma - Personal Performance Coaching
The Coaching Academy
10.2021 - 05.2022
Life Coach
Self-employed
01.2021 - Current
Life Coach Training -
Lemma Coaching
10.2019 - 05.2020
Substitute Teacher Assistant
American International School of Budapest
09.2019 - 01.2021
Maternity Leave
Budapest
09.2013 - 03.2019
Contract Support Manager
British Telecom, BT Americas
05.2011 - 09.2013
Contract Support Manager
British Telecom, BT
04.2008 - 04.2011
Customer Relationship Assistant
Fleetway Travel Plc
04.2006 - 12.2007
Business Support Assistant
evosoft Hungary
01.2004 - 03.2006
Bachelor of Arts - German And Hungarian Languages
ELTE
09.1999 - 05.2003
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