Overview
Work History
Education
Skills
Certification
Software
Additional Information
Timeline
Generic

ZSOFIA DUROJAIYE HANCZ

Overview

21
21
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Office Manager

Kidlife Children Diagnostics And Psychology Ltd
11.2023 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Coordinated and organized 3 speakers and their audience of 100 people, ensuring timely execution and sales.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Life Coach

Self-employed
01.2021 - Current
  • Guided 40+ individuals through their self-discovery, self-development journey to enhance their emotional and cognitive skills.
  • Helped clients shifting their limiting beliefs and negative thought patterns that may have held them back, resulting in development of more positive and growth-oriented mindset.
  • Helped clients gain a deeper understanding of themselves, including their strengths, weaknesses, values, and beliefs, resulting in self-awareness that is crucial for personal growth and transformation.
  • Ran self-improvement sessions and dinners in small group setting

Substitute Teacher Assistant

American International School of Budapest
09.2019 - 01.2021
  • Assisted teachers in different grades from Kindergarten through 5th grade with classroom management, document coordination and student support to maintain positive learning environment.
  • Supported students learning primarily in classroom and also via zoom, as needed.

Maternity Leave

Budapest
09.2013 - 03.2019

Contract Support Manager

British Telecom, BT Americas
05.2011 - 09.2013
  • Continued previous role with added responsibility of solely supporting Tetra Pack in Texas.
  • Accomplished multiple tasks within established timeframes.

Contract Support Manager

British Telecom, BT
04.2008 - 04.2011
  • Global, Budapest
  • Managed over 100 Service Requests through their lifecycle, including client database administration for Texas-based customer
  • Placed orders upon Customer approval and followed up on the progress through implementation of services
  • Managed Access Cost Optimization project and created change control workflow for Service Requests
  • Delivered external training events for clients on the Change Request System.

Customer Relationship Assistant

Fleetway Travel Plc
04.2006 - 12.2007
  • Managed over 100 customer-requests a day regarding payments and travelling arrangements
  • Created and dispatched approximately 30 travel documents per day for customers

Business Support Assistant

evosoft Hungary
01.2004 - 03.2006
  • Provided support of bookkeeping services
  • Handled event coordination and calendar management.

Education

Diploma - Personal Performance Coaching

The Coaching Academy
London
10.2021 - 05.2022

Life Coach Training -

Lemma Coaching
Budapest
10.2019 - 05.2020

Bachelor of Arts - German And Hungarian Languages

ELTE
Budapest
09.1999 - 05.2003

Skills

    Teamwork and Collaboration

Inclusive Mindset and Communication

Problem solving

Assertiveness

Dependable and Responsible

Certification

Specialism in Confidence Coaching by The Coaching Academy

Software

Ms Office

Canva

Google Suite

Additional Information

Driver's License B

Timeline

Office Manager

Kidlife Children Diagnostics And Psychology Ltd
11.2023 - Current

Specialism in Confidence Coaching by The Coaching Academy

02-2023

Specialism in Holistic Coaching by The Coaching Academy

03-2022

Diploma - Personal Performance Coaching

The Coaching Academy
10.2021 - 05.2022

Life Coach

Self-employed
01.2021 - Current

Life Coach Training -

Lemma Coaching
10.2019 - 05.2020

Substitute Teacher Assistant

American International School of Budapest
09.2019 - 01.2021

Maternity Leave

Budapest
09.2013 - 03.2019

Contract Support Manager

British Telecom, BT Americas
05.2011 - 09.2013

Contract Support Manager

British Telecom, BT
04.2008 - 04.2011

Customer Relationship Assistant

Fleetway Travel Plc
04.2006 - 12.2007

Business Support Assistant

evosoft Hungary
01.2004 - 03.2006

Bachelor of Arts - German And Hungarian Languages

ELTE
09.1999 - 05.2003
ZSOFIA DUROJAIYE HANCZ