Zsolt Dobrosi

I am a highly organized IT Project and Implementation Management professional dedicated to delivering exceptional service to clients, colleagues, and team members. My focus is on maintaining high-performance standards, personal integrity, and ensuring confidentiality. Throughout my career, I have developed a proven ability to establish positive working relationships, negotiate priorities, and adapt to changing demands in the workplace. Additionally, I possess strong creative thinking skills while adhering to guidelines, resulting in mutually beneficial outcomes. I am proactive in problem-solving and committed to achieving success through cooperation and collaboration. I specialize in organizational changes, including upscaling or downsizing teams to optimize them according to current workload requirements.

Microsoft Certified: Azure AI-900

• IBM / Kyndryl - Lufthansa Account
• Streamlined and Simplified the Outdated Operating Model: Successfully transformed the outdated operating model by streamlining data collection and reporting processes, reducing routine recurring meetings, and preparing for client meetings.
• Focused on RFS projects and proposals, generating the highest revenue for the APM team.
• Collaborated with well-trained and experienced colleagues from the Lufthansa account environment. Implemented an in-house skill development system for new team members, resulting in dynamically scalable teams that can address staffing issues by reallocating colleagues within our tribe. This transformation achieved greater flexibility and efficiency in operations, allowing the team to adapt quickly to changing project requirements and client needs.
• €0 SLA Penalty in 2024: The Lufthansa APM Project Team was not penalized for any contractual breaches or due date violations (SLA 4.09).
• Project Delivery Process Streamline and Optimization: Engaged in optimization changes to streamline operations, eliminate unnecessary processes, and reduce duplications. Formed a collaborative group from the RFS Team, Order Management, and APM Project Management team.
• Established a communication channel for 'RFS to Implementation' to track and discuss incoming project execution orders, created a Kanban board to enhance three-team collaboration, and significantly improved RFS execution time through better communication and engagement despite Snow system shortcomings.
• Client Collaboration in Kyndryl: Improved client communication and collaboration over the past three years. Enhanced engagement on both sides by providing quick, courteous, and transparent operations for clients. Held monthly client meetings for Project Portfolio & RfS Review Board to provide status updates on ongoing projects and discuss any issues or concerns raised by the client.
• Established a single point of contact for collaboration, leveraging team members’ comprehensive knowledge of Snow. Implemented temporary workarounds and designated a focal person for Snow deployment-related issues, ensuring continuous support for the client in placing SNOW orders when necessary.
• BMH - Hungarian Waste Management
• Successfully designed and implemented secure and cost-effective IT infrastructure for the Hungarian B.A.Z. region waste management systems (BMH).
• Utilized virtualization, cloud-based data storage, and redundant cloud server setups.
• Implemented IT help desk system and problem reporting tools with a full escalation matrix and tight SLAs.
• Designed a cloud-based virtual call center with call routing and escalation matrix.
• CMA / Practice Solutions (Canadian Medical Association), Successfully designed and managed the deployment process of the ASP-based EMR systems in western Canadian provinces (Alberta and British Columbia).

• IBM/Kyndryl, Budapest, Hungary, Senior Manager for Lufthansa Project Management, 07/01/20, Present, Performed people and functional management of a team ranging from 10-26 project managers, Developed strategy for the APM team to achieve the desired goals set by the account., Streamlined routine meetings enhancing team efficiency and allowing more focus on high-impact RFS projects, Facilitated cross-functional collaboration, implementing a skill development system that enhanced team scalability and adaptability to staffing needs., Achieved zero SLA penalties over 12 months by implementing rigorous project monitoring and proactive communication strategies with stakeholders., Improved project implementation timelines by optimizing workflows and fostering collaboration, resulting in a more agile response to client needs., Strengthened client relationships by implementing a structured communication framework, resulting in increased client satisfaction scores.
• BMH Nonprofit Kft. Hungarian Regional Waste Management, Hungary, Senior IT & Technology Manager/CIO, 01/01/14, 12/31/20, Designed and managed a robust IT infrastructure connecting remote offices in the B-A-Z region, significantly enhancing operational efficiency., Established a comprehensive project management framework, fostering a culture of accountability and collaboration, which led to improved overall project success rates., Developed a detailed project plan for a multi-million euro Hungarian-Euro Keop 11c project, ensuring technical feasibility and alignment with stakeholder expectations.
• CMA (Canadian Medical Association) MD Physician Services, Edmonton, Alberta, TSK-0R4, Senior Regional IT Program Manager Western Canada Regions, 01/01/08, 12/31/13, Oversaw and managed the deployment of EMR (Electronic Medical Records) systems to health facilities, clinics, and hospitals across Western Canada., Designed and managed the full life cycle of EMR system deployment and implementation for medium to large clinic environments, handling projects with budgets ranging from $100,000 to $1,000,000., Developed and applied agile project management processes, including creating implementation strategies, business requirements, functional and technical requirements, solution design, project management plans, and change requests., Collaborated with stakeholders, including product management, programmers, trainers, project managers, and physicians, managed post-implementation check-ups, and organized meetings and updates to ensure project success.
• IBM Canada, Edmonton, Alberta, TSK-0R4, Service Delivery Manager, 01/01/02, 12/31/08, Managed multiple global helpdesk accounts concurrently, overseeing operations for an international corporation with over 20,000 users., Enhanced service delivery and efficiency by organizing meetings, monitoring staff performance, generating monthly reports, and building cross-departmental and cross-country teams.