ServiceNow
Summary
Dynamic Senior Process Executive with a proven track record at Infosys BPM, excelling in workflow analysis and operational excellence. Recognized for implementing efficient troubleshooting processes and training junior staff, fostering a culture of continuous improvement. Strong problem-solving abilities complemented by exceptional customer service skills, driving high productivity and performance metrics.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Senior Proces Executive
Infosys BPM
Brno
04.2024 - 02.2025
- Supported internal and external employees of car manufacturer company
- Analyzed reported issue with specific questions, identified cause and resolution with high efficiency
- Implemented new processes for troubleshooting
- Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Information Technology Technician
Infosys BPM
Brno
12.2023 - 03.2024
- Configured assigned assets to project specific use
- Installed hardware in office for project specific needs
- Evaluated workaround solutions to comply with company policy
- Handled internal employees software and hardware errors and issues
Senior Process Executive
Infosys BPM
Brno
11.2021 - 12.2023
- Supported internal and external employees of car manufacturer company
- Identified ans evaluated reported issues and determined solution with high efficiency
- Performed user administration tasks
- Trained junior employees
- Carried out Quality Auditing responsibilities
Printing Room Press Operator
Nógrád-Print Kft
Salgotarjan, Hungary
02.2011 - 11.2021
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Followed safety protocols to reduce operating risks on press machinery.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Performed regular maintenance on press machinery to optimize performance.
- Troubleshot press malfunctions and performed necessary repairs to restore functionality.
Education
Post-Graduate Certificate - Mechanical Engineering
04.2001 -
High School Diploma -
04.2001 -
A High School education with Mechanic and Electricity orientation.
Skills
Workflow Analysis
Business process improvement
Operational excellence
Efficiency improvement
Problem-solving
Customer Service
Communication
IT Hardware Support
Computer Network Operation
User Administration
Quality Audition
Windows System Administration
Software
Microsoft Word, Excel, PowerPoint
SAP
Game developer software package
Ability and willing to learn handling new applications
Interests
Creativity - Building game asset and creating media
Mechanics - Servicing own motorbikes
Event lights and lasers
Computer hardwares and field specific applications
Timeline
Senior Proces Executive - Infosys BPM
04.2024 - 02.2025
Information Technology Technician - Infosys BPM
12.2023 - 03.2024
Senior Process Executive - Infosys BPM
11.2021 - 12.2023
Printing Room Press Operator - Nógrád-Print Kft
02.2011 - 11.2021
Stromfeld Aurél Gépészeti Informatikai Szakközép - Post-Graduate Certificate, Mechanical Engineering
04.2001 -
Stromfeld Aurél Gépipari Informatikai Szakközép - High School Diploma,
04.2001 -