Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline

Zsolt Gyarmati

Summary

Dynamic Senior Process Executive with a proven track record at Infosys BPM, excelling in workflow analysis and operational excellence. Recognized for implementing efficient troubleshooting processes and training junior staff, fostering a culture of continuous improvement. Strong problem-solving abilities complemented by exceptional customer service skills, driving high productivity and performance metrics.

Overview

14
14
years of professional experience
2
2
Languages

Work History

Senior Proces Executive

Infosys BPM
04.2024 - 02.2025
  • Supported internal and external employees of car manufacturer company
  • Analyzed reported issue with specific questions, identified cause and resolution with high efficiency
  • Implemented new processes for troubleshooting
  • Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.

Information Technology Technician

Infosys BPM
12.2023 - 03.2024
  • Configured assigned assets to project specific use
  • Installed hardware in office for project specific needs
  • Evaluated workaround solutions to comply with company policy
  • Handled internal employees software and hardware errors and issues

Senior Process Executive

Infosys BPM
11.2021 - 12.2023
  • Supported internal and external employees of car manufacturer company
  • Identified ans evaluated reported issues and determined solution with high efficiency
  • Performed user administration tasks
  • Trained junior employees
  • Carried out Quality Auditing responsibilities

Printing Room Press Operator

Nógrád-Print Kft
02.2011 - 11.2021
  • Loaded and positioned raw materials in loading and feeding mechanisms.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Followed safety protocols to reduce operating risks on press machinery.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Performed regular maintenance on press machinery to optimize performance.
  • Troubleshot press malfunctions and performed necessary repairs to restore functionality.

Education

Post-Graduate Certificate - Mechanical Engineering

Stromfeld Aurél Gépészeti Informatikai Szakközép, Salgotarjan, Hungary
04.2001 -

High School Diploma -

Stromfeld Aurél Gépipari Informatikai Szakközép, Salgotarjan, Hungary
04.2001 -

A High School education with Mechanic and Electricity orientation.

Skills

Workflow Analysis

Software

ServiceNow

Microsoft Word, Excel, PowerPoint

SAP

Game developer software package

Ability and willing to learn handling new applications

Interests

Creativity - Building game asset and creating media

Mechanics - Servicing own motorbikes

Event lights and lasers

Computer hardwares and field specific applications

Timeline

Senior Proces Executive - Infosys BPM
04.2024 - 02.2025
Information Technology Technician - Infosys BPM
12.2023 - 03.2024
Senior Process Executive - Infosys BPM
11.2021 - 12.2023
Printing Room Press Operator - Nógrád-Print Kft
02.2011 - 11.2021
Stromfeld Aurél Gépészeti Informatikai Szakközép - Post-Graduate Certificate, Mechanical Engineering
04.2001 -
Stromfeld Aurél Gépipari Informatikai Szakközép - High School Diploma,
04.2001 -

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Zsolt Gyarmati