Zsolt Nagy
Budapest,BU
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
3
3
Languages
Work History
Load Control & Operation Manager
Celebi Ground Handling
10.2023 - 06.2024
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Load Control & Operation Deputy Manager
Celebi Ground Handling
02.2023 - 10.2023
- Spearheaded critical projects from inception to completion, consistently meeting deadlines and exceeding expectations.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Implemented new systems for tracking key performance indicators, resulting in improved decision-making capabilities.
Service Delivery Manager
Celebi Ground Handling
01.2020 - 02.2023
- Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
- Conducted regular reviews of service offerings, identifying gaps in the market, and recommending new solutions accordingly.
- Reduced turnaround time with effective resource allocation and task prioritization.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Improved service quality, addressing client concerns promptly and professionally.
- Streamlined operations for improved customer satisfaction and retention rates.
- Fostered strong relationships with clients to maintain long-term partnerships and drive business growth.
Lead Agent
Celebi Ground Handling
10.2017 - 12.2019
- Spearheaded initiatives focused on enhancing customer service delivery, leading to higher satisfaction ratings from clients.
- Monitored call quality to ensure high levels of professionalism and adherence to company standards.
- Identified areas for improvement in agent performance, providing constructive feedback and coaching for success.
- Analyzed data trends to identify potential areas for growth or improvement within the department or organization as a whole.
- Trained new hires on company policies, procedures, and best practices, ensuring consistent service quality across the team.
- Conducted regular performance reviews, setting achievable targets and motivating agents towards continuous growth.
- Effectively managed complex client issues, working closely with all stakeholders to reach a satisfactory resolution.
- Worked closely with senior management on strategic planning efforts that contributed significantly toward meeting organizational objectives.
- Informed clients of policies and procedures.
Ramp Agent
Celebi Ground Handling
07.2016 - 10.2017
- Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Connected electrical power unit and hoses to aircraft.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Deiced aircraft before takeoff for safety during inclement weather.
Ramp Agent
Malév Ground Handling
04.2006 - 07.2015
- Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Worker
Ministry Of Foreign Affairs
06.2001 - 07.2006
- Oversaw daily operations of the department efficiently by delegating tasks appropriately based on individual strengths.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Assisted in training of new employees on company policies, procedures and processes.
- Worked fast to complete tasks and meet daily deadlines.
- Generated reports detailing findings and recommendations.
Security Officer
Intercom
09.1997 - 06.2001
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored CCTV cameras and alarm systems for security breaches.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Education
High School Diploma -
Csete Balázs Közgazdasági Szakközépiskola
Budapest, Hungary 04.2001 -
Skills
- Business Development
- Performance Management
- Workforce Management
- Expense Tracking
- Operations Management
- Strategic Planning
- Staff Development
- Staff Management
- Team Leadership
- Budget Control
- Customer Service
- Task Prioritization
- Problem-solving abilities
Timeline
Load Control & Operation Manager
Celebi Ground Handling
10.2023 - 06.2024
Load Control & Operation Deputy Manager
Celebi Ground Handling
02.2023 - 10.2023
Service Delivery Manager
Celebi Ground Handling
01.2020 - 02.2023
Lead Agent
Celebi Ground Handling
10.2017 - 12.2019
Ramp Agent
Celebi Ground Handling
07.2016 - 10.2017
Ramp Agent
Malév Ground Handling
04.2006 - 07.2015
Worker
Ministry Of Foreign Affairs
06.2001 - 07.2006
High School Diploma -
Csete Balázs Közgazdasági Szakközépiskola
04.2001 -
Security Officer
Intercom
09.1997 - 06.2001
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