I get energized through spending quality time with my family and kinds. I also like to do gym and squash.
Zsolt Szmolinka
Chief Executive Officer
Summary
Experienced, visionary, strategic and transforming digital industry leader with proven track record of success leading and growing organizations. Determined and Passionate Business Owner with commitment to excellence and more than 20 years of experience.
Effective communicator, and creative collaborator.
Accomplished well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions.
Adept at building and strengthening business and customer relationships. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Chief Executive Officer
United Call Centers
Debrecen
2019.06 - Current
- Fulfilled a strategic role to enable UCC to be international digital transformation leader and pioneer in the home sourcing industry with a unique at-home and IPA solutions
- Managed business development, sales and marketing through developing and maintaining sales pipeline and converting opportunities into viable, sustainable and long terms deals/contracts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Re-imagined CX through cutting the edge technology, automation and delivery excellence.
- Developed one stop solution for the clients on a global scale
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
Chief Executive Officer
Cloudagents
Debrecen
2018.01 - 2019.05
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Communicated directly with customers and partners to build strong business networks and relationships.
VP of Operations
Transcosmos
Debrecen
2013.01 - 2017.11
- Established performance goals for department and provided methods for reaching milestones and outlined processes for achievement.
- Identified opportunities to improve business process flows and productivity.
- Increased company growth through collaboration with sales and marketing departments.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs and maturity projects to develop client success and turn success into profit.
Service Delivery Manager
Transcosmos
Debrecen
2010.07 - 2012.12
- Participated in drafting service budgeting, advising on areas of possible improvement to increase customer satisfaction, optimize costs and and reduce service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Planned and managed full project lifecycles, from conception through final completion.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Attended staff and client meetings and served as liaison to manage operations for account.
Education
Master of Arts - Language Arts Education
1998.09 - 2004.06
- Professional development completed in German and Dutch languages
- Received 3-month Scholarship to Belgium
Skills
Organizational leadership
Additional Information
Top 50 Executives – The Most Influential Business Services Executives in Hungary - 2023
Member of Board at Hungarian Services and Outsourcing Association (HOA) - Between 2018 and 2020
Honorary Associate Professor at University of Debrecen - 2017
SSC Manager of Hungary by HIPA and HOA - 2015
Accomplishments
- Accomplished digital transformation which led a local call center to be recognized as an innovative, digital, leading BPO worldwide.
- Developed global footprint through implementing at home solution and cutting the edge technology.
- Increased yearly revenue by 25% year on year since 2019.
- Improved Sales Pipeline through Developing Digital Marketing Strategy.
- Brought in 20+ new customers in the last 3 years.
- Achieved process optimization by introducing data and SLA/KPI driven metrics, advanced OMNI channel, CRM, and Reporting tools.
- Accomplished 95%+ CSAT through "Reimaging CX" Maturity Project.
- Reduced attrition from 17% to 9% through Introducing and Maintaining Employee Retention Program Successfully.
- Increased Capacity, Maximized Productivity and Reduced Cost of Operation through automation (AI voice, text, analytics).
Interests
Timeline
Chief Executive Officer - United Call Centers
2019.06 - Current
Chief Executive Officer - Cloudagents
2018.01 - 2019.05
VP of Operations - Transcosmos
2013.01 - 2017.11
Service Delivery Manager - Transcosmos
2010.07 - 2012.12
University of Debrecen - Master of Arts, Language Arts Education
1998.09 - 2004.06
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