Zsuzsa Bálint
Senior Team Leader
Budapest
Summary
Open-minded and motivated to learn, always ready to challenge herself in diverse fields, but in the same time precise and solution-oriented.
Recognized for performance excellence and great leadership skills, frequently shines in swift decision-making and perceptiveness.
Creates an environment where her team can thrive and grow while achieving customer success.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Team Leader - Professional Services
Trax Retail Kft.
Budapest
05.2023 - Current
- Managing a Data Scientist team of 5 to 16, responsible for client KPI configuration and target structure/maintenance
- Developing team members' skills through targeted coaching sessions, resulting in improved individual performance; monitoring progress towards goals and providing constructive feedback
- Optimizing processes within the team and creating a more approachable way of soft-skill measurement
- Defining department levels to highlight growth opportunities within the team, accentuating the necessary skillset
- Supporting the facilitation of full data and system structure migration in order to optimize the company's end to end processes
- Leading demanding and high risk projects to success, by delegating responsibilities according to individual strengths; expediting progress by making swift collaborative decisions
- Conducting hiring processes within the team
- Acting as strategic advisor to Delivery teams regarding technical matters and as consultant on communication and client satisfaction for the Technical teams
Operations Service Coordinator
Trax Retail Kft.
Budapest
06.2021 - 05.2023
- As the client's strategic advisor, driving continued value of products and services, while monitoring performance indicator and undertaking necessary adjustments
- Ensuring retention, increasing adoption and satisfaction/success with our solutions for around12 separate projects
- Conducting frequent trainings for customers to refresh platform knowledge and increase engagement
Service Request Coordinator
BT ROC Kft.
01.2020 - 06.2021
- Supervising and coordinating the Pricing and Ordering team's work for an efficient customer service
- Revising client requests, translating them into the applicable tool's 'vocabulary'
- Applying three different languages in the daily tasks
Assistant teacher
Prizma Primary School and Kindergarten, EGYMI
08.2017 - 12.2020
- Overseeing and developing special educational needs children, organizing and guiding activities for the students, creating lesson materials
Education
Bachelor of Arts - Linguistics And Literature - Hungarian & Spanish
Babeș-Bolyai University
10.2014 - 07.2017
Bachelor of Science - Hungarian & Spanish Pedagogy
Babeș-Bolyai University
10.2014 - 07.2017
Erasmus Mobility Program - Communication
University Of Valencia
08.2015 - 02.2016
Skills
Fluent in Hungarian, English, Spanish, Romanian
People management
Quality improvement
Client service
Talent acquisition
Adaptability
Teamwork and collaboration
Problem-solving
Analytical thinking
Certification
Traxellence Inspiration Award
Voluntary Work
- Teaching Wedding Dance, Bachata and Salsa - Present
- Teaching Children with Autism Spectrum Disorder - Present
- Teaching at an Environmental Education Camp And Summer University, 2008-2022
- Work at Yuppi Camps based on therapeutic recreation for children with chronic illnesses and recruiting/interviewing new team members, 2016-2017
Timeline
Traxellence Inspiration Award
03-2024
Team Leader of the year
12-2023
Team Leader - Professional Services
Trax Retail Kft.
05.2023 - Current
Traxellence Customer Happiness Award
03-2023
Operations Service Coordinator
Trax Retail Kft.
06.2021 - 05.2023
Service Request Coordinator
BT ROC Kft.
01.2020 - 06.2021
Assistant teacher
Prizma Primary School and Kindergarten, EGYMI
08.2017 - 12.2020
Poems published in " Ennyi "Anthology of young poets from Szatmárnémeti
01-2017
Erasmus Mobility Program - Communication
University Of Valencia
08.2015 - 02.2016
Bachelor of Arts - Linguistics And Literature - Hungarian & Spanish
Babeș-Bolyai University
10.2014 - 07.2017
Bachelor of Science - Hungarian & Spanish Pedagogy
Babeș-Bolyai University
10.2014 - 07.2017
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