Zsuzsanna Balogh
Budapest,Hungary
Summary
Experienced Team Leader, Accounting Analyst, Accounts Payable Specialist with over 20 years of experience in multinational environment. Offers excellent communication, proactive planning and problem solving take into account business needs using people management skills which one is preferred area. Open to learn new things.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Team Leader
Tata Consultancy Services
Budapest, Hungary
09.2019 - 06.2024
- Supervised daily activities of team members effectively
- Managed over 15 customer calls weekly
- Met key performance indicators, including productivity, quality and turnaround time
- Identified and implemented improvement opportunities
- Organised task priorities in accordance with stakeholder requirements
- Streamlined team schedules and managed holiday plans to enhance productivity
- Led team to execute successful mitigation plans
- Managed critical delivery concerns effectively
- Maintained strong business relationships with customers
- Delivered operational reports on time for regular client reviews
- Participated in Recruitment Activities, conducted Technical Interviews
- Coach, plan and manage the aspirations of the associates
- Ensured performance management
- Conducted quality checks and compiled security reports
Maternity leave
Tata Consultancy Services
Budapest, Hungary
01.2017 - 08.2019
Accounts Payable /GL BPO Team Leader
Tata Consultancy Services
Budapest, Hungary
04.2013 - 01.2017
- Led team supporting four European countries from project start-up
- Managed timely completion of transitions for all waves
- Implemented strategies to enhance customer satisfaction
- Delivered accurate and prompt reports on Service Level Agreements and performance metrics
- Escalated significant delivery issues to Project Manager
- Conducted and organised service delivery training for associates
- Focused on Continuous improvement, drives process improvement initiatives and manages implementations
- Ensured that customer communication is managed in professional manner
- Client relationship is managed in order to increase client satisfaction
- Participated to Hiring process by managing Technical interviews
- Managed on-boarding of new team members and deliver training sessions
- Identified and developed potential team leaders through effective monitoring and coaching
- Conducted regular One to One with Team members to coach/plan and manage aspirations
- Sets reasonable,challenging and clear performance goals,communicates expectations clearly,monitors performance & provides appropriate feedback
- Communicates daily and motivates the team ensuring retention management
- Managing daily operational activities, people management, client relationship, reporting and administrative tasks.
General Accounting Analyst (SaraLee)
IBM Philippines
Manila, Philippines
11.2010 - 11.2012
- Facilitated successful transition of Sara Lee F&A processes to Manila
- Managed booking, reconciliation and reporting processes
- Managed financial closing processes on monthly, quarterly and annual basis
- Prepared journal entries related to assigned functional responsibilities
- Performed balance sheet reconciliations and account analysis
- Managed daily general ledger accounting
- Collaborated with Accounting Manager to address financial close challenges
- Reviewed and reported on daily bank transactions
- Handled journal entries for holidays, bonuses and prepayments
- Supported year-end audit processes
- Handled intercompany postings and manual process adjustments
- Identified and resolved GL issues
- Account reconciliation in compliance with SOX
- Working under international accounting standards (US GAAP, IFRS)
AP Senior Specialist for the Coca-Cola Company
IBM ISSC Hungary
Budapest, Hungary
11.2008 - 11.2010
- Led knowledge transfer initiatives at Coca-Cola Services in Brussels
- Supported job shadowing and standardised crucial delivery processes
- Manage process from beginning until process become productive
- Reviewed and wrote manuals as AP Senior Specialist at Coca-Cola
- Responsible for timely and correct processing invoices into client’s Accounts Payable system, Assist in training of new staff
- Maintained accurate and quality-focused performance per client agreements
- Handle Return-To-Vendor letters
Special Process handling, as Urgent payments, Down payments, Block management, Debit Balance - Produced detailed SAP reports for effective issue resolution
Accounts Payable Specialist (Country Focal Point)
IBM ISSC Hungary
Budapest, Hungary
05.2004 - 11.2008
- Processed and paid supplier invoices accurately and on time
- Supported preparation activities for both internal and external audits
- Collaborated Procurement Team, Vendor Master Data, Debit Balance Team, Accounting and Business Control Department
- Conducted late payment and quality check analysis for accounts payable
- Developed administrative procedures and revised job descriptions
- Implemented Six Sigma methodologies
Education
Bachelor of Arts with teacher degree - Slovak Language and Literature
ELTE, Faculty of Humanities
Budapest, Hungary 09.1997 - 06.2002
Methods of teaching - Slovak Language and Literature
University of J.A.Komensky
Bratislava / Slovakia 09.2000 - 09.2001
Skills
- Effective communication
- Performance monitoring
- Project coordination
- Workflow optimisation
- Technical troubleshooting
- Process implementation
- Data analysis
- Process Improvement
- Client support
- Employee coaching and mentorship
Languages
Hungarian
Native
English
Advanced
Slovak
Fluent
Spanish
Intermediate
Russian
Beginner
Affiliations
- Traveling, Nature, Psychology
Certification
Computer science and software training + ECDL (2003)
Used systems
Word, Excel, PowerPoint, Internet Explorer, Typing and business correspondence, SAP, CAAPS, Outlook, Oracle, Blackline
Timeline
Team Leader
Tata Consultancy Services
09.2019 - 06.2024
Maternity leave
Tata Consultancy Services
01.2017 - 08.2019
Accounts Payable /GL BPO Team Leader
Tata Consultancy Services
04.2013 - 01.2017
General Accounting Analyst (SaraLee)
IBM Philippines
11.2010 - 11.2012
AP Senior Specialist for the Coca-Cola Company
IBM ISSC Hungary
11.2008 - 11.2010
Accounts Payable Specialist (Country Focal Point)
IBM ISSC Hungary
05.2004 - 11.2008
Methods of teaching - Slovak Language and Literature
University of J.A.Komensky
09.2000 - 09.2001
Bachelor of Arts with teacher degree - Slovak Language and Literature
ELTE, Faculty of Humanities
09.1997 - 06.2002
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services