LucidChart, Visio
Zsuzsanna B
IT Business Analyst
BU
Summary
Dynamic individual with hands-on experience in Business Analysis and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
IT Business Analyst
Cherrisk
10.2018 - Current
- Assessing business requirements, making proposals, and preparing detailed functional specifications
- Gathering business requirements and stakeholder management
- Optimized workflow by identifying bottlenecks and recommending process improvements, driving greater productivity
- Improved business processes by analyzing system requirements and implementing IT solutions.
- Led workshops aimed at increasing employee proficiency in key software applications, resulting in higher productivity levels overall.
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success
- Collaborated with cross-functional teams to deliver comprehensive IT solutions, resulting in improved organizational performance
- Communicated and explained business requirements to team members to understand and implement functional demands
- Collaborated with upper management to drive strategy and implement new processes
Business Analyst
Sberbank Hungary
1 2014 - 10.2018
- Assessing business needs and create requierments documentation related to lending and debt management systems
- Proposing solutions, and planning
- Coordinating developments from need assesment to transiton, tracking progress and planning releases
- Preparing and approving documentation related to the development process, creating testing protocols and user manuals
- Participating in various projects as a BA, collaborating with Project Managers, preparing proposals for board decisions
- Close collaboration with other IT departments (IT operations, BI - DWH, Service Desk) and external partners ( BISZ Zrt)
Portfolio Analyst
Sberbank Hungary
01.2013 - 12.2014
- Performing data provision and analysis tasks for the entire debt management and collection area
- General data reporting for management and state institutions
- Preparing ad-hoc reports based on stakeholder's expectations
- Creating reports and conducting portfolio analysis based on queries
- Collaborating with risk management and IT departments within the bank’s current projects
- Specifying IT development needs for debt management and enforcement areas and tracking implementation
Project Coordinator
BNP Paribas Personal Finance (UCB Hungary)
01.2011 - 12.2013
- Participating in strategically important projects (Collections, Debt Management, Pre-collection, and Insurance)
- Introducing and training new processes, administrative tasks in Hungarian and English
- Monitoring legal changes and preparing IT developments in line with those changes
- Preparing business specifications and supervising testing tasks
Lead Collection Specialist
BNP Paribas Personal Finance (UCB Hungary)
01.2009 - 12.2011
- Preparing general and ad hoc reports related to the Collection department area
- Participating the implementation new collection software systems that streamlined workflows and improved overall efficiency within the department
- Providing operational support to the Collection Manager and occasionally substituting for them
Sales Support Specialist
BNP Paribas Personal Finance (UCB Hungary)
01.2008 - 12.2009
- Maintaining communication with regional representatives, providing professional support
- Preparing reports and defining reporting needs
- Liaising with the IT department, maintaining the 'Customer Gateway' system, and updating data
Account Manager
Professional Publishing Hungary
01.2007 - 12.2007
- Maintaining relationships with the publisher’s key partners and clients
- The sale of the publisher's advertising spaces, preparing offers, contract signing, and optimizing sales activities
Sales Representative
Coca-Cola Beverages Hungary
01.2004 - 12.2006
- Maintaining communication with clients, store managers, and owners
- Organizing promotions and campaigns in the area, taking orders, optimizing sales
Education
Master of Science - International Economic Analysis (International Studies)
International Business School ( AVF)
Budapest 01.2011 - 01.2013
Advanced English - ESOL Course
Miami Dade College
01.2006 - 01.2007
Bachelor's Degree - Human Resource Management, Economist
King Sigismund College
01.2003 - 01.2008
Skills
Business process modeling
Requirements Gathering
Stakeholder Management
Enterprise Architecture
API Development
Agile Methodologies
Systems Analysis
Software
GitHub
Insomnia
MS Office
JIRA
SQL
Power BI, Cognos
Balsamiq
Timeline
PMI PBA
08-2024
IT Business Analyst
Cherrisk
10.2018 - Current
Portfolio Analyst
Sberbank Hungary
01.2013 - 12.2014
Project Coordinator
BNP Paribas Personal Finance (UCB Hungary)
01.2011 - 12.2013
Master of Science - International Economic Analysis (International Studies)
International Business School ( AVF)
01.2011 - 01.2013
Lead Collection Specialist
BNP Paribas Personal Finance (UCB Hungary)
01.2009 - 12.2011
Sales Support Specialist
BNP Paribas Personal Finance (UCB Hungary)
01.2008 - 12.2009
Account Manager
Professional Publishing Hungary
01.2007 - 12.2007
Advanced English - ESOL Course
Miami Dade College
01.2006 - 01.2007
Sales Representative
Coca-Cola Beverages Hungary
01.2004 - 12.2006
Bachelor's Degree - Human Resource Management, Economist
King Sigismund College
01.2003 - 01.2008
Business Analyst
Sberbank Hungary
1 2014 - 10.2018
Certification
PMI PBA