LucidChart, Visio
Zsuzsanna B
IT Business Analyst
BU
Summary
Dynamic individual with hands-on experience in Business Analysis and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
IT Business Analyst
Cherrisk
10.2018 - Current
- Assessing business requirements, making proposals, and preparing detailed functional specifications
- Gathering business requirements and stakeholder management
- Optimized workflow by identifying bottlenecks and recommending process improvements, driving greater productivity
- Improved business processes by analyzing system requirements and implementing IT solutions.
- Led workshops aimed at increasing employee proficiency in key software applications, resulting in higher productivity levels overall.
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success
- Collaborated with cross-functional teams to deliver comprehensive IT solutions, resulting in improved organizational performance
- Communicated and explained business requirements to team members to understand and implement functional demands
- Collaborated with upper management to drive strategy and implement new processes
Business Analyst
Sberbank Hungary
1 2014 - 10.2018
- Assessing business needs and create requierments documentation related to lending and debt management systems
- Proposing solutions, and planning
- Coordinating developments from need assesment to transiton, tracking progress and planning releases
- Preparing and approving documentation related to the development process, creating testing protocols and user manuals
- Participating in various projects as a BA, collaborating with Project Managers, preparing proposals for board decisions
- Close collaboration with other IT departments (IT operations, BI - DWH, Service Desk) and external partners ( BISZ Zrt)
Portfolio Analyst
Sberbank Hungary
01.2013 - 12.2014
- Performing data provision and analysis tasks for the entire debt management and collection area
- General data reporting for management and state institutions
- Preparing ad-hoc reports based on stakeholder's expectations
- Creating reports and conducting portfolio analysis based on queries
- Collaborating with risk management and IT departments within the bank’s current projects
- Specifying IT development needs for debt management and enforcement areas and tracking implementation
Project Coordinator
BNP Paribas Personal Finance (UCB Hungary)
01.2011 - 12.2013
- Participating in strategically important projects (Collections, Debt Management, Pre-collection, and Insurance)
- Introducing and training new processes, administrative tasks in Hungarian and English
- Monitoring legal changes and preparing IT developments in line with those changes
- Preparing business specifications and supervising testing tasks
Lead Collection Specialist
BNP Paribas Personal Finance (UCB Hungary)
01.2009 - 12.2011
- Preparing general and ad hoc reports related to the Collection department area
- Participating the implementation new collection software systems that streamlined workflows and improved overall efficiency within the department
- Providing operational support to the Collection Manager and occasionally substituting for them
Sales Support Specialist
BNP Paribas Personal Finance (UCB Hungary)
01.2008 - 12.2009
- Maintaining communication with regional representatives, providing professional support
- Preparing reports and defining reporting needs
- Liaising with the IT department, maintaining the 'Customer Gateway' system, and updating data
Account Manager
Professional Publishing Hungary
01.2007 - 12.2007
- Maintaining relationships with the publisher’s key partners and clients
- The sale of the publisher's advertising spaces, preparing offers, contract signing, and optimizing sales activities
Sales Representative
Coca-Cola Beverages Hungary
01.2004 - 12.2006
- Maintaining communication with clients, store managers, and owners
- Organizing promotions and campaigns in the area, taking orders, optimizing sales
Education
Master of Science - International Economic Analysis (International Studies)
International Business School ( AVF)
Budapest 01.2011 - 01.2013
Advanced English - ESOL Course
Miami Dade College
01.2006 - 01.2007
Bachelor's Degree - Human Resource Management, Economist
King Sigismund College
01.2003 - 01.2008
Skills
Business process modeling
Software
GitHub
Insomnia
MS Office
JIRA
SQL
Power BI, Cognos
Balsamiq
Timeline
PMI PBA
08-2024
IT Business Analyst
Cherrisk
10.2018 - Current
Portfolio Analyst
Sberbank Hungary
01.2013 - 12.2014
Project Coordinator
BNP Paribas Personal Finance (UCB Hungary)
01.2011 - 12.2013
Master of Science - International Economic Analysis (International Studies)
International Business School ( AVF)
01.2011 - 01.2013
Lead Collection Specialist
BNP Paribas Personal Finance (UCB Hungary)
01.2009 - 12.2011
Sales Support Specialist
BNP Paribas Personal Finance (UCB Hungary)
01.2008 - 12.2009
Account Manager
Professional Publishing Hungary
01.2007 - 12.2007
Advanced English - ESOL Course
Miami Dade College
01.2006 - 01.2007
Sales Representative
Coca-Cola Beverages Hungary
01.2004 - 12.2006
Bachelor's Degree - Human Resource Management, Economist
King Sigismund College
01.2003 - 01.2008
Business Analyst
Sberbank Hungary
1 2014 - 10.2018
Certification
PMI PBA
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