Zsuzsanna Zsidai
Eger
Summary
Experienced subject matter professional with a proven track record of driving impactful solutions. Skilled in project management, internal control and delivering meaningful results through collaboration. Recognized for adaptability, reliability, and a strong background in analysis, teamwork and strategic planning. Dedicated to lifelong learning in this fast-changing world, keeping abreast of new trends and best practices to provide creative and forward-looking solutions.
Overview
18
18
years of professional experience
Work History
Internal Control SME
British Petrol
04.2024 - Current
- Internal control & review of processes
- Gathered, organized and input information into database.
- Support of finance team with monthly reporting (SAP) and follow ups in various fields.
Founder/Part-time
Womazing.eu
03.2023 - Current
- Founder of womazing.eu, a growing digital platform for female-led businesses in Hungary with European networking
- Increased brand visibility and market penetration by developing and executing comprehensive marketing strategies.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Cultivated client relationships to enhance customer loyalty and drive repeat business.
Internal Control Specialist
Ford Credit Europe
01.2020 - 12.2023
- Internal control in collaboration with the UK team (MCRP testing and support of control processes in the European countries on site and remotely)
- Working with various modules in IC systems
- Enhanced internal control processes by identifying and addressing potential risks and vulnerabilities.
- Evaluated existing policies and procedures, recommending changes for improved operational efficiency and risk mitigation.
- Developed training materials for employees to enhance their understanding of internal control principles and best practices.
Customer Advisor/Brand Ambassador
Estée Lauder Ltd.
01.2019 - 12.2019
- Global Customer Service (English and German languages)
- Brand Ambassador of Clinique - brand awareness and representation
- SAP and salesforce
- Account Receivable (AR)
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Cross-trained and backed up other customer service managers.
Event and Project Manager
Day Holiday Ltd.
02.2018 - 12.2018
- Organized large-scale corporate events, consistently exceeding client expectations in terms of quality and value for money.
- Reduced overall event costs with careful budget management, vendor negotiation, and resource allocation strategies.
- Utilized strong interpersonal skills to build and maintain positive relationships with clients, vendors, and stakeholders.
Assistant Research Fellow
The Hungarian Academy of Sciences, Research Centre for the Humanities
02.2013 - 01.2018
- Research, giving lectures, organization of international conferences
- Editing (The Hungarian Historical Review in 2017 and several Hungarian books) and writing publications, reviews (in English and Hungarian)
- Collaborated with multidisciplinary teams for optimized research outcomes and streamlined project execution.
Service Delivery Order Manager
British Telecommunications
07.2011 - 01.2013
- B2B Order Management in the International Customer Service Delivery team, EMEA Region
- Ensured customer satisfaction by proactively addressing inquiries and resolving order-related issues.
- Prioritized urgent requests effectively to minimize disruptions within the supply chain while meeting customer expectations consistently.
- Coordinated closely with cross-functional teams to ensure seamless execution of special projects or promotions impacting the order management process.
- Cultivated positive relationships with key clients, fostering trust and loyalty through consistent delivery of exceptional service.
Project Coordinator
Syro-Hungarian Archaeological Mission
02.2007 - 05.2011
- Cultural project coordinator in Hungary and in Syria on field
- Interpreter (Arabic, English, Hungarian languages)
- Fieldwork
- Project administration
- People management
- Research, Cultural Heritage
- Created job files for each project and maintained current data in each file.
- Prepared meeting agendas and minutes for distribution and record keeping.
Education
Ph.D. - History
Eszterházy Károly Catholic University of Hungary
Eger07-2026
Certificate - Business Analysis
IIBA
Online (USA)03-2025
Master of Science - History
Pázmány Péter Catholic University of Hungary
Piliscsaba07-2011
Master of Science - Arabic Language And Literauture
Pázmány Péter Catholic University of Hungary
Piliscsaba05-2011
Skills
- Strong analytical skills
- Training and mentoring
- Process improvement
- Problem-solving
- Customer relationship management
- Strategic planning
- Project management
- Business analysis
- Workflow optimization
- Risk management
- Team collaboration
- Stakeholder management
Languages
English
Full Professional
German
Professional Working
Arabic
Full Professional
Hungarian
Native or Bilingual
Spanish
Elementary
Timeline
Internal Control SME
British Petrol
04.2024 - Current
Founder/Part-time
Womazing.eu
03.2023 - Current
Internal Control Specialist
Ford Credit Europe
01.2020 - 12.2023
Customer Advisor/Brand Ambassador
Estée Lauder Ltd.
01.2019 - 12.2019
Event and Project Manager
Day Holiday Ltd.
02.2018 - 12.2018
Assistant Research Fellow
The Hungarian Academy of Sciences, Research Centre for the Humanities
02.2013 - 01.2018
Service Delivery Order Manager
British Telecommunications
07.2011 - 01.2013
Project Coordinator
Syro-Hungarian Archaeological Mission
02.2007 - 05.2011
Ph.D. - History
Eszterházy Károly Catholic University of Hungary
Certificate - Business Analysis
IIBA
Master of Science - History
Pázmány Péter Catholic University of Hungary
Master of Science - Arabic Language And Literauture
Pázmány Péter Catholic University of Hungary
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