Ashesh Kaushal
Budapest
Summary
Dynamic Front Desk Agent at RD Hotel Kft. with exceptional customer service and problem-solving skills. Successfully resolved guest issues, enhancing satisfaction and loyalty. Proficient in SAP implementation and technical support, ensuring seamless operations during high-volume periods. Recognized for coordinating group bookings and streamlining event scheduling, fostering a professional ambiance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
RD Hotel Kft.
03.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Conference Assistant
RD Hotel Kft.
03.2022 - 02.2023
- Facilitated communication between teams handling catering, audio visual and room setup.
- Oversaw multiple daily duties of mail, ordered supplies, delivered correspondence and oversaw inventory.
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
- Operated multi-line phone system to receive, screen and redirect calls.
- Streamlined event scheduling for optimal time management and reduced conflicts among attendees.
- Efficiently resolved any technical issues during presentations allowing for minimal disruptions and maintaining professional ambiance.
Education
High School Diploma -
KHMS
Delhi, India04-2018
Bachelor of Science - Computer Science
Budapest University of Economics And Technology
Budapest, Hungary07-2022
Skills
- Customer service
- Guest services
- Problem-solving skills
- SAP implementation
- Technical support
- Remote support
Certification
- Basic Computer Skills Certification – Microsoft Office Specialist or IC3 Digital Literacy Certification.
- Google IT Support Professional Certificate - Google.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
German
Elementary (A2)
Software
MS Office
SAP CRM
Timeline
Front Desk Agent
RD Hotel Kft.
03.2023 - Current
Conference Assistant
RD Hotel Kft.
03.2022 - 02.2023
High School Diploma -
KHMS
Bachelor of Science - Computer Science
Budapest University of Economics And Technology
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