Cintia Farkas
Kiskunfelegyhaza
Summary
Enhanced profitability through strategic initiatives and exceptional customer service, fostering a loyal clientele. Skilled in problem resolution and effective communication, driving team success in high-pressure environments.
Overview
6
6
years of professional experience
Work History
General Manager
Lit Café Key West
03.2023 - 05.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Wine Specialist
ViV Wine Bistro
05.2020 - 03.2023
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Set up wine tastings to bring in business and promote special offerings.
- Implemented new promotional strategies, dramatically increasing business.
- Developed a loyal customer base through exceptional service, fostering repeat business and word-of-mouth referrals.
Restaurant Hostess
Margaritaville Key West Resort & Marina
10.2019 - 04.2020
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
Education
High School Diploma - Business And Marketing
Kiskunhalasi SZC Kiskunfélegyházi Közgazdasági Technikum
Kiskunfélegyháza06-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Goal setting
- Verbal and written communication
- Strong work ethic
- Guest engagement
- Exceptional customer service
- Memory retention
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
Hungarian
Bilingual or Proficient (C2)
Timeline
General Manager
Lit Café Key West
03.2023 - 05.2025
Wine Specialist
ViV Wine Bistro
05.2020 - 03.2023
Restaurant Hostess
Margaritaville Key West Resort & Marina
10.2019 - 04.2020
High School Diploma - Business And Marketing
Kiskunhalasi SZC Kiskunfélegyházi Közgazdasági Technikum
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