Daniela Zheleva

Customer Support 2nd Level / Service Coordinator for LG Electronics

07/2013 to Current

Technical Customer Support, Troubleshooting, Complaint Handling for Bulgarian and Hungarian market. Handling incoming calls, e-mails, live chat, App support, registering complaints, maintaining contact with authorized services, tracking repairs.

Call Center Operator Transcom Hungary Ltd. – Budapest, Hungary

Call Center Operator (Bulgarian language): Public opinion research, survey, outgoing calls, online registration, filling out questionnaires (Excel).

Call Center Operator Szondaphone Ltd. – Budapest, Hungary

Call Center Operator (bulgarian language): Public opinion research, survey, outgoing calls, online registration, filling out questionnaires (Excel).

Member of TV Show Support EZO TV Ltd. – Budapest, Hungary

Handling incoming calls and customer inquiries during the live TV show, registering customer data.

Receptionist Relax Studio Ltd. – Budapest, Hungary

Managing, coordinating employees, handling customer calls, providing information to a customer, setting appointments.

Shop Assistant Eximport Ltd. – Burgas, Bulgaria

Customer service and consulting in a women's clothing store.

Sales Agen Advertising MaterialsMedea Ltd. – Burgas, Bulgaria

Offering and registering orders for branding of advertising materials for companies.