Eszter Szekely-Pinter
Budapest,BU
Summary
Dedicated financial professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
<p>Credit and Collection Manager </p> <p></p>
Volvo Group Trucks Hungary - Volvo Trucks, Renault Trucks
10.2018 - Current
- Developed new processes that resulted in a significant drop in overdue (approx. by 150%)
- Implemented a comprehensive debt recovery strategy per changing economic environment
- Started new co-operation with an external collection agency and credit insurer
- Supporting the external collection activity (nearly 85% success rate)
- Monitoring AR portfolio
- Participating in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Drove operational improvements which resulted in savings and improved profit margins
- Using critical thinking to break down problems, evaluate solutions and make decisions
- Led projects and analyzed data to identify opportunities for improvement.
Implemented a COVID-19 action plan that other countries had taken over - Updating credit limits by expected credit exposure
- Created new workflows to minimize financial and operational risk
- Participated in SAP and Credit Portal implementation process with a focus on country-specific expectations (including testing, recommending developments, accepting new features in connection with AR/AP)
- Monthly reporting to managing director and CFO about performance, KPIs (DSO, % overdue)
- Taking part in Credit Committee, providing professional support in decision making
- Providing professional support to colleagues and creating procedures
- Monthly and yearly closing activities
- Monitoring of complaint handling process to solve cases on time
- Process development to decrease cost related effects
- Managing team of employees, overseeing hiring, training, and professional growth of employees
<p>Maternity leave</p>
Sarasota, Florida, USA
02.2016 - 10.2018
- Took college credit courses while being on maternity leave towards an Associate degree in the field of IT project management (State College of Florida)
- Took courses in English for academic purposes
- Volunteered in the local Hungarian community and helped to improve the Hungarian language skills of scouts
<p>Credit Controller</p>
Scania Central European Region - Hungary
07.2014 - 02.2016
- Customer portfolio handling – key clientele
- Reviewed contractual documentation of numerous exceptionally substantial incoming amounts
- Individual payment agreements for the most important clients
- Covered backup activity of Slovakia and Czech Republic
- Monthly and yearly closing activities
- Monthly reporting to CFO about performance, KPIs, gap analysis
- Prepared cases for litigation
- Established a new collection process by optimizing existing collection activity that had significant results (10%)
- Credit collection activity (phone calls, dunning letters)
- Personal client service
- Contribution to the development of SCANIA CER internal reporting system
<p>English language training</p>
Pawling, New York, USA
09.2013 - 05.2014
- Participating in English program to improve language skills, polishing accent, mastering speaking and writing skills, and getting familiar with culture
- Volunteering in local elementary school
<p>Client Service and Litigation Department Head</p>
Banco Primus S.A - Hungarian Branch
07.2011 - 07.2013
- Organized daily operative tasks of departments (30 employees)
- Coordinated internal projects and determined the best utilization of resources to increase customer satisfaction
- Continuous professional support to ensure the required service level
- Proven records of positive customer satisfaction reached by training
- Continuous efforts to decrease the number of complaints which had the result of 25%
- Organized credit collection activity (phone calls, short messages, letters, e-mails, personal visits)
- Decision making about asset repossession takes into consideration several factors recovered asset selling (online, live auctions)
- Established fraud detecting activity
- Continuous monitoring of corporate clients, appropriate actions based on risk re-evaluation
- Handled court cases, co-operation with collection agencies, lawyers
- Re-organized and restructured the existing credit collection process to increase collection efficiency (soft collection, personal visiting, partial payment agreements, evaluating additional collateral, notarizing contracts, pledging guarantees) with the result of 0,4%
<p>Operations and Credit Underwriting Department Head</p>
Banco Primus S.A - Hungarian Branch
03.2008 - 07.2011
- Developed processes and workflows from credit application to disbursement at a newly established company
- Managed daily operative tasks of the department (9-13 employees) and leading branch assistants (6-8 employees)
- Client evaluation and analysis activity
- Financial statement analysis (B/S, P&L, Cash Flow)
- Evaluated corporate applicants' business perspectives to ensure future payments
- Decision making up to $ 35K (car loans) individually and above as part of the Credit Committee
- Decided on additional collaterals (pledge, notarization, real estate)
- Business Partner Portfolio handling (key clientele)
- Established fraud detecting activity, co-operation with authorities (investigations)
- Continuous professional support and training for employees on an institutional level (tests, conferences, internal manuals, procedures)
- Exceeded goals through effective task prioritization and excellent work ethic
Improved operations through consistent hard work and dedication
<p>Risk Management and Approval Team Leader</p>
Korea Development Bank (Hungary)
03.2006 - 03.2008
- Managing daily operative tasks of the team (3 employees)
- Proposal making for higher decision-makers
- Decision making up to $20K (car loans, mortgages)
- Evaluating appraisals and deciding about additional collaterals
- Fraud detection activity
- Handling disbursements of large corporate clients (preparing mandatory documentation with all authorization and integrated checkpoints)
<p>Client Service Senior Assistant</p>
Korea Development Bank (Hungary)
03.2005 - 03.2006
- Prepared closing calculations (car loans, mortgages)
- Handled 30 calls per day to address customer inquiries and concerns
- Worked with customers to understand needs and provide excellent service
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Prepared variety of different written communications, reports and documents
- Increased customer satisfaction by resolving issues
Education
Translation - English - Hungarian Translator And Interpreter
Kodolanyi Janos University
Budapest, BU 09.2019 - 06.2020
Associate of Science - IT Project Management
State College of Florida
Bradenton, FL 07.2017 - 06.2018
Master of Science - Economist in Business And Management
Budapest University of Technology And Economics
Budapest, BU 09.2006 - 02.2009
Bachelor of Science - Financial Economics
Szent Istvan University
Budapest, BU 09.2000 - 12.2004
Skills
Organizational Skills
Software
Interests
Timeline
Translation - English - Hungarian Translator And Interpreter
Kodolanyi Janos University
09.2019 - 06.2020
Credit and Collection Manager
Volvo Group Trucks Hungary - Volvo Trucks, Renault Trucks
10.2018 - Current
Associate of Science - IT Project Management
State College of Florida
07.2017 - 06.2018
Maternity leave
Sarasota, Florida, USA
02.2016 - 10.2018
Credit Controller
Scania Central European Region - Hungary
07.2014 - 02.2016
English language training
Pawling, New York, USA
09.2013 - 05.2014
Client Service and Litigation Department Head
Banco Primus S.A - Hungarian Branch
07.2011 - 07.2013
Operations and Credit Underwriting Department Head
Banco Primus S.A - Hungarian Branch
03.2008 - 07.2011
Master of Science - Economist in Business And Management
Budapest University of Technology And Economics
09.2006 - 02.2009
Risk Management and Approval Team Leader
Korea Development Bank (Hungary)
03.2006 - 03.2008
Client Service Senior Assistant
Korea Development Bank (Hungary)
03.2005 - 03.2006
Bachelor of Science - Financial Economics
Szent Istvan University
09.2000 - 12.2004
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