Gina Árvai
EMEA Operations, Account Management Team Leader – CEEMEA & BENE
Budapest
Summary
Experienced Team Leader and former Senior Account Manager with a demonstrated history of working in the information technology and service industry. Skilled in customer service, account management, project management, time management, communication and teamwork. Strong support professional with a Master’s degree in International Management from International Business School.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
EMEA Operations, Account Management Team Leader
GSCF
09.2022 - Current
- Account Management Team Leader in the department of Operations, responsible for leading and supporting the regional account management teams across the CEEMEA and BENE geographies. Manages the day-to-day operations and performance of the team, ensures high-level service delivery for key Business Partner accounts, and drives operational improvements through strategic initiatives. Acts as a key liaison between internal stakeholders and regional leadership to support business continuity and client satisfaction.
- Develops and implements standard processes and best practices, oversees KPIs, and coordinates onboarding and training of new team members. Leads issue resolution and supports escalations related to financing transactions, portfolio risk, and customer engagement.
Senior Account Manager
Peridot Financing Solutions
01.2022 - 08.2022
- Senior Account Manager at the department of Operations handle a portfolio of key Business Partner accounts. Provide business support to the essential clients and responsible for the daily management of an account portfolio which is comprised of inventory and/or accounts receivable financing customers.
- Develops and maintains strong working relationship with key customers and serves as a focal point for collections, collateral management, and customer inquiries. Responsible for territory risk management and customer satisfaction attainment and keeps customers apprised of the condition of their accounts and their ability to support current and future financing volumes.
Account Specialist
Peridot Financial Solutions & IBM Global Financing
09.2018 - 12.2021
- Commercial Financing Business Support Operations Account Specialists manage a portfolio of Business Partner accounts. Main responsibilities involve credit line and order management, cash collection and conditions monitoring, as well as the daily management of an account portfolio which is comprised of inventory and/or accounts receivable financing customers.
Education
Master Degree - International Management
International Business School
Bachelor Degree - Commerce, Hospitality and Tourism
Budapest Business School
Skills
Microsoft Office
Computer Skills
Effective Time Management
Account Management
Communication Skills
Customer Service
Critical Thinking
Problem solving
Leadership and Teamwork
Stakeholder management
Customer focus
Staff development
Certification
IBM - Talent Acceleration Program (2020 - 2021)
Interests
Project work, Information Technology, Blockchain, Reading, Cooking, Traveling, Sports, Oenology
Timeline
EMEA Operations, Account Management Team Leader
GSCF
09.2022 - Current
Senior Account Manager
Peridot Financing Solutions
01.2022 - 08.2022
Account Specialist
Peridot Financial Solutions & IBM Global Financing
09.2018 - 12.2021
Master Degree - International Management
International Business School
Bachelor Degree - Commerce, Hospitality and Tourism
Budapest Business School