Péter Szalai
Anti-Fraud Senior
Budapest
Summary
Experienced Anti-Fraud Analyst Senior with a demonstrated history of working in high risk environment.
Skilled in fraud detection, determining existing fraud trends and patterns, identify fraudulent activity such as account takeover, friendly fraud, identity theft, account hacking.
Moreover experienced in mentoring as well as monitoring development of colleagues.
Has a decent knowledge in fundamental level customer support, which includes emails, phone calls as well as chats with the core idea of customer satisfaction and customer-centered attitude.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Senior Fraud Analyst
Docler Holding Budapest
Budapest
12.2020 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Background analysis of high risk transaction events.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Chargeback handling (Restricting member accounts, communicating debts, aiding in settlement process, data gathering for Re-Presentments)
- Profit maximization
- Taking action to prevent financial loss to operator and to keep Chargeback percentages at an optimum level.
- Chargeback handling (Restricting member accounts, communicating debts, aiding in settlement process, data gathering for Re-Presentments)
Fraud Specialist
Docler Holding Budapest
Budapest
03.2020 - 12.2020
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Evaluated customer data to identify and prevent fraudulent activities.
- Prevent account takeovers.
- Assist the customer service with fraud-related information.
Fraud Analyst
Docler Holding Budapest
Budapest
01.2019 - 03.2020
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies regarding credit/debit card transactions.
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Worked flexible hours across night, weekend and holiday shifts.
- Maximize profit
- Prevent account takeovers.
Fraud Assistant
Schibsted Media Group
Budapest
05.2016 - 11.2018
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Creating police reports related to stolen goods found on Jófogás.hu page.
Education
Bachelor of Arts - Aesthetics Philosophy
Eötvös Lóránd University
Budapest 09.2014 - Current
Skills
Fraud detection
Procedure review
Effective communication
Data analysis
Types of fraud
Teamwork and Collaboration
Multitasking Abilities
Critical Thinking
Teambuilding
Analytical skills
Timeline
Senior Fraud Analyst
Docler Holding Budapest
12.2020 - Current
Fraud Specialist
Docler Holding Budapest
03.2020 - 12.2020
Fraud Analyst
Docler Holding Budapest
01.2019 - 03.2020
Fraud Assistant
Schibsted Media Group
05.2016 - 11.2018
Bachelor of Arts - Aesthetics Philosophy
Eötvös Lóránd University
09.2014 - Current