Summary
Overview
Work History
Education
Skills
Timeline
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Stefanie Julia Siller

1st Level Call Center Agent
Budapest,BU

Summary

Polite and professional Call Center Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

17
17
years of professional experience
8
8
years of post-secondary education
4
4
Languages

Work History

Outbound Call Center Agent

Yoummday , Around Home
02.2024 - Current
  • Assisted in training new employees on company policies, products, and effective call-handling techniques.
  • Reduced call handling time by efficiently navigating through customer databases and CRM systems.
  • Provided personalized support by addressing each caller''s needs based on their unique circumstances, preferences, or challenges faced during the interaction process.
  • Increased sales by effectively presenting product information and persuading potential customers to make purchases.
  • Terminations for solar systems
  • Answering questions about solar systems
  • Working independently; for questions to the SME we work via Discord
  • Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities
  • Up to 140 Outboundcalls per Day

Inbound Call Center Agent Freelancer

Yoummday , Digitec Galaxus
08.2022 - Current
  • Assisted new hires with their training and development, fostering a supportive work environment for all team members.
  • Participated in ongoing professional development activities to remain current on industry trends and product offerings.
  • Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
  • Exceeded company expectations regarding call volume, consistently meeting or surpassing the required number of daily interactions.
  • Working with Zendeskt Ticket System
  • Working independently; for questions to the SME we work via Discord
  • Up to 50 Calls per Day

Inbound Call Center Agent

Yoummday Telefonica
10.2021 - 08.2022
  • Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
  • Adhered to company policies and guidelines while providing timely responses to customer requests or complaints.
  • Handled escalated calls professionally, working collaboratively with supervisors when necessary for resolution.
  • Actively collaborated within a team setting, sharing valuable insights from daily experiences that contributed to overall improvement efforts.
  • Technical support if the clients have difficulties with the internet
  • Working with Zendeskt Ticket System
  • Working independently; for questions to the SME we work via Discord

Beautician

Primavera Beauty
04.2016 - 06.2016
  • Assisted management with inventory control, ordering supplies as needed to maintain adequate stock levels for all services offered.
  • Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers.
  • Utilized advanced techniques in hair removal, including waxing, threading, and laser procedures.
  • Boosted salon revenue by upselling additional services and retail products during appointments.

Barkeeperin

Die Bar
03.2014 - 03.2016

My main tasks included:
• Reception of guests, professional service
•Mixing 5cocktails
• Take orders and serve at events
• Cash register management, POS bank card terminal management, payment processing
• Keep the work area clean
• Temporary replacement of superiors
Reference:
Ms. Stefanie Siller was always very motivated at work and showed great commitment
and was characterized by her particularly fast and extremely precise work.
These characteristics enabled her to carry out the assigned tasks
To fulfill times of great workload with complete satisfaction. Ms Stefanie
Siller can be classified as a very talented and extremely valuable employee. One
Ms. Stefanie Siller personally also gave a very good recommendation
become. Your behavior towards customers, superiors and employees was
always reliable, friendly and loyal. Ms. Stefanie Siller was fired because...
Company was affected by job cuts.

Barkeeperin

Piranha Bar
02.2013 - 02.2014

My main tasks include:
• Reception of guests, professional service
• Description of menu offerings and ingredients
• Take orders and serve other events
• Cash register management, POS bank card terminal management, payment processing
• Keep the work area clean


Reference:
Ms. Stefanie Siller has her service and guest care tasks in ours
sometimes hectic business with complete satisfaction.
With Stefanie we are losing one of the pillars of our company, the banker
Happy to accommodate everyone, including workers in the surrounding industry. Ms. Stefanie Siller
leaves us voluntarily. We very much regret her resignation, she was always reliable and
was loyal.

Service Employee

Thomys Restaurand & Bar
08.2010 - 12.2012
  • My main tasks include:
    • Reception of guests, professional service
    • Description of menu offerings and ingredients
    • Take orders and serve other events
    • Cash register management, POS bank card terminal management, payment processing
    • Keep the work area clean
    Reference:
    Ms. Stefanie Siller has her service and guest care tasks in ours
    sometimes hectic business with complete satisfaction.
    With Stefanie we are losing one of the pillars of our company, the banker
    Happy to accommodate everyone, including workers in the surrounding industry. Ms. Stefanie Siller
    leaves us voluntarily. We very much regret her resignation, she was always reliable and
    was loyal.

Service Employees

Restaurant Gerliswil
08.2007 - 07.2010
  • My main tasks included:
    • Reception of guests, professional service.
    • Description of menu offerings and ingredients.
    • Accept orders and serve at events.
    • Cash register management, POS bank card terminal management, payment processing.
    • Keep the work area clean
    •Temporary replacement of superiors
    Reference:
    She was always very motivated at work, showed great commitment and
    was characterized by her particularly fast and extremely precise work. This
    Characteristics enabled her to carry out the assigned tasks even in times of great stress
    To carry out the workload with complete satisfaction. Stefanie Julia Siller leaves
    us at your own request

Education

Vocational School Qualification -

Professional School
Littau , Luzern
08.2003 - 01.2006

Some College (No Degree) -

Primary School Erlen
Emmenbrücke
08.1994 - 07.2000

Skills

Solution-oriented

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Timeline

Outbound Call Center Agent

Yoummday , Around Home
02.2024 - Current

Inbound Call Center Agent Freelancer

Yoummday , Digitec Galaxus
08.2022 - Current

Inbound Call Center Agent

Yoummday Telefonica
10.2021 - 08.2022

Beautician

Primavera Beauty
04.2016 - 06.2016

Barkeeperin

Die Bar
03.2014 - 03.2016

Barkeeperin

Piranha Bar
02.2013 - 02.2014

Service Employee

Thomys Restaurand & Bar
08.2010 - 12.2012

Service Employees

Restaurant Gerliswil
08.2007 - 07.2010

Vocational School Qualification -

Professional School
08.2003 - 01.2006

Some College (No Degree) -

Primary School Erlen
08.1994 - 07.2000
Stefanie Julia Siller1st Level Call Center Agent